Irina Andrade
Taunton,MA
Summary
Customer service manager with over six years of experience guiding, supervising and resolving intricate customers inquiries. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Operation Team Leader
Banneker
Woonsocket, RI
07.2024 - 10.2024
- Increased customer satisfaction with timely issue resolution and proactive communication strategies.
Caregiver
Cranberryhomecare
Middleboro, MA
03.2024 - 06.2024
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Provided safe mobility support to help patients move around personal and public spaces.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
- Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
Manager, Warehouse Logistics
RXO
176 Grove Street
11.2021 - 03.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained knowledgeable and productive team of employees.
- Integrated warehouse operations with existing and new business processes.
- Tracked production and quality control systems to proactively identify deficiencies.
- Created and enforced detailed organization processes to increase quality and service standards.
- Conducted research to address shipping errors and packaging mistakes.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
Recruiter
Staffing 360 Solutions
Fall River, MA
09.2021 - 11.2021
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Advertised job opportunities on social media platforms and job boards.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness.
- Completed human resource operational requirements by scheduling and assigning employees.
Store Manager
Energy North
05.2014 - 09.2021
- Place order and control inventory
- Creating employee schedule, assigning schedules and responsibilities to employees, checking to see if these responsibilities and assignment are carried through in the store
- Maintains staff by recruiting, selecting, orienting and training employees
- Ensure a safe, secure and legal work environment
- Develops personal growth opportunities
- Manage relationship with venders, enter invoice
Shift manager
McDonalds
05.2012 - 05.2014
- Rectify customer service complaint courteously and respectably
- Outgoing and friendly personality
- Erect sanitation standards
- Kept set of records of sales and costs to make a precise weekly projection
Education
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Taunton High School
Taunton, MA2010
Skills
- Skills & Abilities
- Software training
- Multilanguage skills, Cape Verdean Creole, Portuguese, Spanish
- Problem solving
- Leadership
- Customer service
- Freight Handling
- Internal Loss Prevention
- Inventory Management Software
- Loading and Unloading
- Incoming Shipments Review
- Shipping and Receiving
- Shipping Activity Oversight
- Maintenance and Repair Orders
- Web-Based Logistics Information Systems
- Defective Product Removal and Disposal
Timeline
Operation Team Leader
Banneker
07.2024 - 10.2024
Caregiver
Cranberryhomecare
03.2024 - 06.2024
Manager, Warehouse Logistics
RXO
11.2021 - 03.2024
Recruiter
Staffing 360 Solutions
09.2021 - 11.2021
Store Manager
Energy North
05.2014 - 09.2021
Shift manager
McDonalds
05.2012 - 05.2014
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Taunton High School