Irina Atkinson
Jersey City,NJ
Summary
Technical Assistant with a decade of experience in optimizing operations within structured environments. Proven track record in verifying data accuracy, resolving inquiries, and escalating complex issues to ensure timely service. Recognized for streamlining processes and enhancing user satisfaction through efficient documentation and communication.
Overview
18
18
years of professional experience
Work History
Mobility Manager / IT Technical Trainer
The RealReal, LLC
New York, NY
01.2015 - 02.2023
- Responded to routine inquiries from internal users via telephone, email, and in person, delivering technical information and assistance for efficient issue resolution.
- Reviewed, verified, and confirmed completeness and accuracy of requests, records, billing data, and user information prior to entry into electronic tracking and information systems.
- Screened issues and referred cases involving complex or non-routine technical matters to higher-level authority for disposition.
- Streamlined daily operations through effective utilization of multiple electronic information systems.
- Assisted in maintaining tracking systems, files, and documentation to ensure consistency, accuracy, and timely follow-up.
- Conducted research and consulted reference materials and guidance from senior technical staff to supply information.
- Compiled reports, summaries, and reference documentation to facilitate decision-making and support unit operations.
- Conferred and corresponded with individuals to obtain information and supporting documentation necessary to carry out unit objectives.
- Held multiple progressively responsible technical roles during tenure; final position held at time of separation listed above.
Professional Services Support / Mobility Engineer
T2 Corporation
New York, NY
01.2012 - 01.2015
- Provided technical information and assistance to clients in accordance with established procedures.
- Reviewed applications, requests, and system information for processing efficiency and accuracy.
- Responded to inquiries and service requests, escalating complex issues to senior personnel.
- Conducted research and troubleshooting to resolve technical issues and facilitate project deployments.
- Maintained comprehensive service records and tracking logs to ensure effective follow-up and issue resolution.
Senior Lead iOS/Mac Repair Technician
Tekserve Corporation
New York, NY
01.2005 - 01.2012
- Delivered technical assistance and information to customers, enhancing their repair experience.
- Ensured accuracy of service documentation and repair records to maintain compliance and quality standards.
- Maintained files, inventory records, and tracking documentation.
- Trained staff on procedures and standards, improving team competency and service delivery.
Education
Bachelor of Fine Arts -
School of Visual Arts
New York, NY01-1998
Skills
- Technical and administrative assistance
- Data accuracy verification
- Routine inquiry response
- Research and information gathering
- Case screening and escalation
- Records management and tracking
- Automated information systems
- Report and form preparation
- Documentation and file maintenance
- Public and internal communication
- Automated tracking systems
- Data entry and verification
- Microsoft Office Suite
- Google Workspace applications
- Ticketing and case management systems
- AirWatch mobility management
Timeline
Mobility Manager / IT Technical Trainer
The RealReal, LLC
01.2015 - 02.2023
Professional Services Support / Mobility Engineer
T2 Corporation
01.2012 - 01.2015
Senior Lead iOS/Mac Repair Technician
Tekserve Corporation
01.2005 - 01.2012
Bachelor of Fine Arts -
School of Visual Arts