Irina Caisin
New York
Summary
Business management professional with extensive experience in operations, events, business development, and team leadership, with a proven ability to step into a General Manager role overseeing both operations and event execution in fast-paced, client-focused environments.
Overview
10
10
years of professional experience
Work History
Operations & Events Manager
Complete Playground
09.2024 - Current
- Lead end-to-end operations and event strategy, overseeing 20–30 customized/private events per month;
- Directed and supported the launch of a events types, coordinating hiring, onboarding, and operational setup to ensure a successful launch;
- Managed administrative logistics of events planning, event booking, and event promotions;
- Drive revenue growth through sales strategy, client acquisition, and event conversion, contributing to business expansion;
- Monitor KPIs, optimize systems, and continuously refine processes to improve business performance and scalability.
General Manager
Completebody
10.2021 - Current
- Lead full operational oversight of a high-volume facility, ensuring alignment between business strategy, team performance, and service delivery;
- Direct and develop cross-functional teams, fostering accountability, high performance, and a strong customer-centric culture;
- Oversee budgeting, scheduling, payroll, and resource allocation to ensure operational efficiency and financial stability;
- Drive KPI performance across operations, sales, and client experience, ensuring consistent achievement of business objectives;
- Improve processes and workflows to support scalable operations and long-term growth.
- Partner with leadership to support strategic initiatives and continuous business development
Development Manager
Completebody
03.2018 - 10.2021
- Drove significant revenue growth, increasing independent contractor revenue by 50% and expanding membership base by 30%
- Designed and executed sales and growth strategies, managing the full client lifecycle from acquisition to retention
- Played a key role in the launch of a new location, leading hiring, onboarding, operational setup, and go-to-market execution
- Built and managed high-performing teams, ensuring strong execution, accountability, and alignment with business goals
- Established and optimized operational processes, improving efficiency, consistency, and service quality
- Led business development initiatives focused on expanding client base and strengthening market presence
Executive Assistant to the Country Director
Irex
11.2015 - 09.2016
- Provided executive-level support to leadership, contributing to the successful implementation of a large-scale international program
- Managed high-level operations, communications, and logistics, ensuring efficiency and alignment with strategic priorities
- Supported reporting, governance, and stakeholder coordination while maintaining strict confidentiality and structure
- Acted as a key coordination point across teams, ensuring smooth information flow and execution of critical initiatives
- Organized and coordinated conferences and monthly meetings.
Education
Master of Science - International Affairs
King's College of London
London, United Kingdom2023
Skills
- Operations & Business Management
- Strategic Planning & Execution
- Team Leadership & Organizational Development
- Client Experience & Retention Strategy
- Budget & Resource Optimization
- New Location Launch & Expansion
Timeline
Operations & Events Manager
Complete Playground
09.2024 - Current
General Manager
Completebody
10.2021 - Current
Development Manager
Completebody
03.2018 - 10.2021
Executive Assistant to the Country Director
Irex
11.2015 - 09.2016
Master of Science - International Affairs
King's College of London