Summary
Overview
Work History
Education
Skills
Languages
Professional and Relevant Skills
Timeline
Generic
Irina Cotoara

Irina Cotoara

Jacksonville,FL

Summary

I am an AI and ML expert specializing in natural language processing and machine learning model development. As a Certified Scrum Master, I have demonstrated leadership in integrating advanced AI tools to enhance digital strategies. My experience extends to AI red teaming and chatbots development, where I focus on improving security and user engagement. I am skilled in developing, testing, and training AI applications across diverse platforms and industries, and I am proficient in multilingual linguistics, which enhances communication and localization in AI technologies. Committed to innovation, I consistently uphold ethical standards and prioritize user-centric solutions in all projects.

Overview

17
17
years of professional experience

Work History

Content Management | Digital Marketing Specialist

Self Employed
01.2015 - Current
  • Managed and maintained websites for various clients using CMS platforms like Wix, Shopify, Squarespace, and WordPress
  • Developed content strategies for consistent, engaging website content, including text, images, and multimedia
  • Performed website audits to address performance, navigation, and SEO issues
  • Applied SEO techniques for improved website visibility and organic traffic
  • Used Google Analytics to monitor website performance and identify areas for improvement
  • Trained clients on CMS, enabling them to update and maintain their sites independently
  • Kept abreast of industry trends to introduce new website features and enhancements
  • Executed marketing campaigns for travel agencies, enhancing brand awareness and revenue
  • Reviewed campaign data to optimize performance and ROI
  • Implemented A/B testing for better ad and landing page performance
  • Enhanced brand visibility through strategic social engagements and advertising

Data, Image, Video Annotation & Labeling | AI Model Training

Appen Inc.
01.2018 - 06.2024
  • Participated in diverse roles, such as Social Media QA Analyst, Internet Search Specialist, Data Annotator, and AI Model Trainer across various projects and clients' platforms
  • Conducted thorough proofreading to ensure data accuracy and minimize errors, enhancing data integrity
  • Engaged in extensive data collection to gather information as per project needs
  • Applied machine learning techniques for data analysis and classification, aiding AI model development
  • Labeled data proficiently to improve machine learning model training accuracy
  • Used the client's platform for content evaluation and data annotation, ensuring guideline compliance
  • Analyzed social media content for relevance, impact, and project compliance
  • Applied AI knowledge to refine data evaluation processes and support AI system development
  • Performed software audits to identify bugs, ensure quality standards, and evaluate software performance
  • Implemented quality assurance measures for data labeling accuracy and software application reliability.

Localization/Translation | AI Image & Video Annotator

DataForce/TransPerfect
05.2023 - 08.2024
  • Performed localization and translation tasks, enhancing the accessibility and understanding of AI-generated content for various global audiences
  • Annotated and labeled images and videos, providing essential data to improve the accuracy of AI models across multiple languages and cultures
  • Collaborated within the DataForce Community, exchanging expertise and knowledge to continually enhance localization techniques and annotation processes
  • Conducted thorough quality assurance checks on localized content and AI-generated annotations, ensuring a high level of accuracy and cultural relevance in all projects.

Internet Safety Specialist

Telus International AI Data Solutions
04.2023 - 05.2024
  • Reviewed and evaluated online video search results to improve their content and quality, ensuring a safer and more secure internet browsing experience for users
  • Applied a keen eye for detail to identify and flag potential upsetting or offensive material, taking proactive measures to protect users from viewing unsuitable content
  • Maintained a strong understanding of industry guidelines and standards for internet safety, constantly staying updated on emerging trends and potential risks
  • Effectively communicated findings and recommendations to internal stakeholders, contributing to the enhancement of search algorithms and content filtering systems
  • Demonstrated a high level of sensitivity and professionalism while reviewing potentially sensitive or disturbing content, ensuring the well-being of users and maintaining ethical standards.

Team Lead - NLP - Developer | Bilingual Linguist

Gentex
08.2023 - 01.2024
  • Collaborated with teams to integrate language tech into automotive applications, ensuring system accuracy and efficiency
  • Focused on linguistic data collection for Romanian, aimed at high-quality datasets
  • Oversaw translation and review in localization projects and ensured high-quality, accurate translations with a team of linguists
  • Proficient in CAT tools, particularly Phrase, to streamline translation processes and maintain consistency
  • Collaborated on linguistic decisions within CAT tools and resolved queries to optimize localization
  • Conducted usability reviews of localized content in user interfaces and adjusted translations for better fit
  • Led quality assurance, adhered to style guides and client requirements, and ensured consistent terminology
  • Trained and supported linguists in CAT tool usage and promoted efficient workflows for quality output.

Chatbot Content Reviewer | Bilingual Linguist

Scale AI
09.2023 - 11.2023
  • Feedback, ratings, and analysis of chatbots' performance were focused on evaluating bilingual capabilities
  • Detailed reviews of chatbots-user interactions took place, with an emphasis on improving linguistic accuracy and cultural relevance
  • Enhancement of user experience in multiple languages was achieved
  • Areas for improvement and strengths were identified
  • Contributions to ongoing chatbots development and refinement were made
  • Attention was given to detail, linguistic expertise, and a tech-driven approach.

Director of Corporate Travel & Business Development

Cruise Planners
01.2008 - 10.2020
  • Managed end-to-end travel arrangements, providing seamless experiences with flights, hotels, car rentals, and activities
  • Utilized B2B and B2C travel platforms and Travel SaaS solutions to improve booking processes and operational efficiency
  • Led team management efforts, hiring, training, and coaching staff to enhance customer service and revenue
  • Ensured exceptional customer service, resolving issues promptly and exceeding client expectations
  • Implemented strategies for revenue generation, including upselling and cross-selling to boost profitability
  • Maintained strong communication, building positive relationships with clients, vendors, and team members for successful travel outcomes

Education

Bachelor of Science - Business Management

Hyperion University

Associate of Applied Science / CC+1 - Cybersecurity

Central Texas College

Scrum Master - Scrum Alliance

Skills

  • Certified Scrum Master
  • NLP-AI Models
  • AI Red Teaming Specialist
  • Technical Writer
  • Chatbots Prompt Engineer
  • Bilingual Linguist

Languages

English
Native or Bilingual
Romanian
Native or Bilingual
Spanish
Professional Working
Italian
Limited Working

Professional and Relevant Skills

  • Chatbots Content Reviewer specializing in Coding, STEM, Business, and Marketing: My role is multi-faceted and vital in ensuring the quality and effectiveness of chatbots interactions, particularly in these specific domains. I play a critical part in enhancing the user experience by evaluating and fine-tuning chatbots responses and aligning them with industry standards and user expectations.
  • Internet Safety Evaluation: Deep understanding of internet safety protocols, including knowledge of online threats, privacy concerns, and effective strategies to mitigate risks.
  • Risk Assessment: Expertise in assessing potential risks associated with online activities, such as cyber-bullying, harassment, hate speech, and inappropriate content, and implementing proactive measures to address them.
  • AI Tools & Technology: Extensive experience in utilizing Artificial Intelligence tools and technologies to enhance social media evaluation processes, automate tasks, and improve efficiency.
  • Machine Learning: Extensive knowledge and experience in developing and implementing advanced machine learning algorithms and models for accurate predictions and insightful data analysis.
  • Content Analysis: Skilled in analyzing online content, identifying patterns, and evaluating its appropriateness, ensuring compliance with community guidelines and industry regulations.
  • Computational linguistics, Language Engineering, & Natural Language Understanding / Natural Language Processing (NLU/NLP) / CAT Tools: Expertise in NLU/NLP to analyze and process textual data, enabling accurate understanding and interpretation of language patterns and sentiments.
  • Regex (Regular Expressions): Ability to optimize Regex patterns for efficiency and performance, ensuring fast and accurate text processing in Machine Learning applications.
  • Python and Java: Knowledge of the foundational concepts and libraries used in Python for data manipulation, analysis, and model building to develop and train ML models.
  • Project Management: Proficient in implementing project management methodologies to drive collaboration, manage resources, mitigate risks, and ensure the successful execution of projects.
  • Technical Writer: My skills as a Technical Writer, particularly in crafting guidelines, stand out for transforming complex information into clear, actionable instructions. My ability to demystify technical jargon and make intricate processes accessible to a broad audience underscores my expertise as a guidelines guru.

Timeline

Chatbot Content Reviewer | Bilingual Linguist

Scale AI
09.2023 - 11.2023

Team Lead - NLP - Developer | Bilingual Linguist

Gentex
08.2023 - 01.2024

Localization/Translation | AI Image & Video Annotator

DataForce/TransPerfect
05.2023 - 08.2024

Internet Safety Specialist

Telus International AI Data Solutions
04.2023 - 05.2024

Data, Image, Video Annotation & Labeling | AI Model Training

Appen Inc.
01.2018 - 06.2024

Content Management | Digital Marketing Specialist

Self Employed
01.2015 - Current

Director of Corporate Travel & Business Development

Cruise Planners
01.2008 - 10.2020

Bachelor of Science - Business Management

Hyperion University

Associate of Applied Science / CC+1 - Cybersecurity

Central Texas College

Scrum Master - Scrum Alliance
Irina Cotoara