Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

IRINA GORBULYA

Gaithersburg,MD

Summary

By education and training:

- trained to build a secure organization by evaluating cyber security risks and threats

- trained to apply multiple layers of defense strategy to system protection ( defense in depth)

- trained to work on identifying methods to improve risk management strategy in approaches to privacy ( Authentication, Authorization, Audit)

- introduced to Vulnerability Assessment and Penetration Testing

Working on Azure 900 certification.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Sr. Customer Engineer

Computacenter UK For Rolls-Royce
10.2020 - Current


  • Provide technical support for VIP Defense team users at HQ Rolls-Royce
  • Serve as technical resource and security regulations coordinator
  • Took ownership of issues and set proper and realistic expectations to deliver prompt solutions
  • Answered incoming support inquiries via chat, phone and email.
  • Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
  • Work in Active Directory, create user's accounts, set up passwords
  • Evaluate and troubleshoot personal computers and network issues
  • Support mobile devices

Customer Engineer

Computacenter UK For AstraZeneca
06.2018 - 10.2020
  • Build and deploy PCs and Mac.
  • Provide technical support for AstraZeneca users
  • Explained complex technology-related issues in understandable terms to customers.
  • Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
  • Trained customers to use and maintain equipment to reduce service issues.
  • Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.

Sr. Banker

Sandy Spring Bank
01.2005 - 10.2015
  • Assisted bank customers with daily transactions
  • Checked accounts for fraud and provided law enforcement with relevant details.
  • Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
  • Balanced teller drawers and ATM cash.
  • Prepared weekly and monthly reports of sales

Education

Certification Training - Information Technology

Per Scholar
Silver Spring, MD
03.2017

Master of Science - Informatin Technology

University of Maryland University College
Adelphi, MD
05.2015

Bachelor of Science - Finance

Moscow Finance Academy
Moscow
05.1997

Skills

  • Microsoft Office 365
  • Windows Remote Assistance
  • Ticketing system ServiceNow
  • Windows and Mac OS
  • Mobile support
  • Windows PowerShell and CMD
  • Technical documentation
  • Incident management
  • Project management
  • Decision-making

Certification

  • Certified by CompTIA : Network+ and Security+
  • Certified by Liberty Language Services and MVA as Certified Interpreter


Additional Information

Loyal, intelligent, success oriented individual. Love technologies, highly capable of learning.

Languages

Russian
Native or Bilingual

Timeline

Sr. Customer Engineer

Computacenter UK For Rolls-Royce
10.2020 - Current

Customer Engineer

Computacenter UK For AstraZeneca
06.2018 - 10.2020

Sr. Banker

Sandy Spring Bank
01.2005 - 10.2015

Certification Training - Information Technology

Per Scholar

Master of Science - Informatin Technology

University of Maryland University College

Bachelor of Science - Finance

Moscow Finance Academy
  • Certified by CompTIA : Network+ and Security+
  • Certified by Liberty Language Services and MVA as Certified Interpreter


IRINA GORBULYA