Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Irina Guajardo

Houston,TX

Summary

To acquire a position with an opportunity where advancement is based on skills and contributions. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

21
21
years of professional experience
1
1
Certification

Work History

RECEPTIONIST/ PAS FIELD SUPERVISOR

HUMANE HEALTH CARE, INC
08.2023 - 08.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Maintained confidentiality of information regarding clients and company.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Receptionist

Nation Torch
01.2014 - 05.2020
  • Answer and transfer all incoming calls
  • File all office documents and create new archives
  • Send company safety materials to employees at different locations
  • Manage travel appointments and conference meetings.
  • Responded to inquiries from callers seeking information.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Clerk

Aeromoon Party Rentals
01.2009 - 01.2012
  • Serve as first point of contact for clients
  • Restore organization to personnel, financial and operational records
  • Mail and fax invoices to customers every month
  • Maintain inventory on monthly basis.

Cashier

Monterrey Little Mexico
01.2004 - 01.2006
  • Provide with the best customer service
  • Handle all to go orders
  • Take all restaurant payments
  • Order groceries and materials as needed.

Education

Houston Community College
Houston, TX

High School Diploma -

Humble High School
Humble, TX
05.2006

Skills

  • Clerical Support
  • Scheduling
  • Administrative Support
  • Data Entry
  • Multi-line telephone operation
  • Verbal and written communication
  • Organization skills
  • Data inputting

Certification

  • Certified: VESTA (ELECTRONIC VISIT VERIFICATION), A PROGRAM THAT PARTNERS WITH HOME AGENCIES, AND PROVIDERS TO CREATE POPULATION HEALTH PRGROMAS. TO KEEP HANDLE SCHEDULES IN A TIMELY MANNER, ALSO INVOLVES IN PAYROLL. KEEP TRACK OF PROVIDERS VISITS AND ANY CONTACT THAT AGENCIES MAY NEED TO UPDATE.

Languages

Spanish
Native or Bilingual

Timeline

RECEPTIONIST/ PAS FIELD SUPERVISOR

HUMANE HEALTH CARE, INC
08.2023 - 08.2024

Receptionist

Nation Torch
01.2014 - 05.2020

Clerk

Aeromoon Party Rentals
01.2009 - 01.2012

Cashier

Monterrey Little Mexico
01.2004 - 01.2006

Houston Community College

High School Diploma -

Humble High School

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Irina Guajardo