Irina Khrul

• Improved customer satisfaction by 20% by implementing a new customer feedback system and promptly addressing customer concerns.
• Reduced production costs by 5% through the implementation of lean manufacturing practices and process optimization.
• Streamlined project management processes by introducing a project management tool, resulting in a 25% increase in project delivery efficiency.
• Achieved a 10% increase in sales by implementing targeted marketing campaigns based on customer segmentation and data analysis.
• Reduced customer response time by 50% through the implementation of a customer service ticketing system, resulting in improved customer satisfaction.
• Increased team productivity by 15% through the implementation of efficient task management tools and processes.

→ Project “Self-service postal kiosk”

→ Project “Parcel Content Verification”

→ Project “Service of promotional codes for legal entities”

• Initiated and launched the project from ideation to implementation stage, ensuring seamless progression and execution of the project plan.
• Developed a website from scratch, established an e-learning process, and integrated services for auto-funnel operation, enhancing user experience and operational efficiency.
• Spearheaded the development of a diverse line of B2B and B2C products, culminating in the successful launch of the first online stream within six months, utilizing strategic planning for timely delivery and market readiness.

• Led start-up project from concept to successful launch, overseeing business development and operational management for strategic alignment and efficiency.
• Orchestrated website development, integrated an online appointment service, implemented CRM, and established streamlined processes, optimizing operational workflow.
• Effectively managed team, maintaining turnover rate below 10% per year through strategic leadership and employee engagement initiatives.
• Established robust relationships with suppliers, government entities, and regulatory bodies, fostering collaborative partnerships to support business operations and compliance requirements.

• Spearheaded concept, corporate identity, and product assortment development to establish a unique brand and market positioning.
• Successfully launched trading operations, achieving break-even in 7 months with 30-50% monthly revenue growth.
• Conducted extensive supplier searches, securing 3 exclusive dealer contracts to enhance market competitiveness.
• Drove sales across B2B and B2C channels, strategizing entry into E-Commerce for expanded market reach.
• Achieved a commercially successful start-up, smoothly transitioning to new ownership, showcasing effective project execution and value creation.

• Strategically managed sales of outdoor advertising services, ensuring operational excellence and effective implementation of sales strategies.
• Developed innovative sales models and secured exclusive contracts expanding market presence and revenue streams.
• Conducted in-depth market analytics, crafted development strategies, and executed targeted marketing activities to capitalize on emerging opportunities and drive business growth.
• Established and led a high-performing team of 15 individuals, fostering a culture of reliability and effectiveness to achieve collective goals.
• Achieved remarkable results, surpassing annual sales targets by 8-10%, increasing revenue by 40-50%, expanding the partner base by 50%, and reducing turnover to a sustainable rate of 10-12% per year.