Irina Kokoeva
Los Angeles
Summary
With extensive experience in customer service and administrative support, excels in identifying improvement areas and implementing effective changes. Proven ability to oversee Board operations and enhance compliance in program integrity reviews, driving efficiency and quality in service delivery.
Overview
14
14
years of professional experience
Work History
Head Board Specialist
Los Angeles County Executive office
Los Angeles
08.2024 - Current
- Oversee the preparation, distribution, and compilation of the Board's weekly agenda, supplemental agenda, and statements of proceedings.
- Facilitated Board meetings, ensuring smooth operations and adherence to agenda.
- Analyzed procedures, systems, programs, contracts, budget, and personnel matters; recommended and implemented revisions to improve current practices.
- Planned, organized, and led presentations, trainings, and projects.
- Supervise the maintenance of official records of the Board, County Codes, and ordinance files, as well as the retrieval of information from these records.
- Compiled information to draft reports and workforce projections for division chief, aiding in effective resource planning.
Program Assistant
PSS District #70 – Metro Special
Los Angeles
12.2022 - 08.2024
- Conducted research, analyzed, and evaluated the effectiveness of organizational procedures of public assistance and social services programs administered by DPSS.
- Conducted reviews according to existing regulations to ensure compliance with departmental guidelines.
- Completed the Program Integrity Compliance Review monthly checklist according to departmental guidelines.
- Performed Program Integrity reviews in District Office.
- Recommended procedures to improve efficiency and effectiveness when appropriate.
- Supported communication between program directors, staff, and external partners.
- Maintained detailed records of all program activities, data collection, and evaluation results.
Eligibility Supervisor
District #70 – Metro Special
Los Angeles
12.2020 - 12.2022
- Review case records for completeness, accuracy, consistency and authorize payments in CalSAWS.
- Plan, assign, supervise, and evaluate the unit. Ensure training and instructions are provided to eligibility staff.
- Review case records for completeness, accuracy, consistency and authorize payments in CalSAWS.
- Prepare and/or supervise the preparation of management and statistical reports.
- Prepare and/or supervise the preparation of management and statistical reports.
- Collaborated with stakeholders to enhance service delivery and support initiatives.
Eligibility Worker I/II
DPSS
Los Angeles
01.2012 - 12.2022
- Reviewed and analyzed financial and eligibility information to determine eligibility for Medi-Cal, GR, and CalFresh, ensuring compliance with program guidelines.
- Organize, monitor, and prioritize assigned cases to ensure required case records and documents are properly filed, processed, verified, and updated within limits to meet deadlines.
- Explained county policy, legal rights, and responsibilities to participants, facilitating their understanding of available assistance options.
- Reviewed eligibility applications for various assistance programs and services, contributing to accurate and timely processing of client needs.
Education
Bachelor of Public Administration -
National University
La Jolla, CASkills
- Strategic planning
- Project management
- Regulatory compliance
- Process optimization
- Research techniques
- Analytical skills
- Critical thinking
- Decision making
- Ability to perform under pressure
- Team collaboration
- Effective communication
Timeline
Head Board Specialist
Los Angeles County Executive office
08.2024 - Current
Program Assistant
PSS District #70 – Metro Special
12.2022 - 08.2024
Eligibility Supervisor
District #70 – Metro Special
12.2020 - 12.2022
Eligibility Worker I/II
DPSS
01.2012 - 12.2022
Bachelor of Public Administration -
National University