Irina McGriff
Saint Petersburg,PA
Summary
At Event Planning, I excelled in a hostess role, leveraging my expertise in customer service and multitasking to enhance dining experiences and drive sales. Skilled in complaint resolution and seating arrangements, I consistently maintained a welcoming environment, fostering positive customer relationships and minimizing service complaints through effective communication and problem-solving.
Overview
6
6
years of professional experience
Work History
Hostess
Event Planning
01.2014 - 11.2019
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Promoted business loyalty by fostering positive customer relationships.
- Advised customers about special offerings and menu items to help drive sales.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Education
Master of Arts - Diplomacy
Hawaii Pacific University
Honolulu05-2013
Skills
- Cleaning and sanitation
- Customer service expertise
- Interactive communication skills
- Greeting guests
- Guest complaint resolution
- Exceptional communication
- Special requests handling
- Seating arrangements
- High-volume dining
- Reservation coordination
- Menu presentation
- Impression management
- Bill computation
- Price memorization
- Check payment processing
- Promotional awareness
- Effective customer upselling
- Multitasking
- Complaint Handling
- Customer Relations
- Cultural Awareness
- Conflict Resolution
- Reservations Management
- Professional Attitude
- Problem-solving abilities
Languages
Russian
Native or Bilingual
Timeline
Hostess
Event Planning
01.2014 - 11.2019
Master of Arts - Diplomacy
Hawaii Pacific University
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