Irina Meinhardt
Lake Mary
Summary
Dynamic manager with a proven track record at NATURE'S FLAVA, excelling in team leadership and customer service. Enhanced employee productivity and satisfaction through effective communication and conflict resolution. Skilled in time management and decision-making, consistently delivering high-quality service and fostering a positive work environment.
Overview
14
14
years of professional experience
Work History
Manager
NATURE'S FLAVA
09.2013 - 07.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Translator
TISSA GROUP
06.2005 - 08.2011
- Translated documents from Language to Language.
- Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
- Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.
- Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
Travel Agent
LPS
09.2002 - 11.2004
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
- Utilized travel planning software to efficiently manage bookings and itineraries.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
Office Manager/Interpreter
Incolab
10.2000 - 08.2002
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
English Teacher
School 4
06.2000 - 10.2000
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Prepared comprehensive English curriculum for multiple classes.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Kept classroom organized, clean and safe for students and visitors.
- Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
Education
Bachelor's Degree - English And Spanish Languages
Pyatigorsk State Language University
Pyatigorsk, Russia 05.2000
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Languages
Spanish
Limited Working
Russian
Native or Bilingual
Timeline
Manager
NATURE'S FLAVA
09.2013 - 07.2014
Translator
TISSA GROUP
06.2005 - 08.2011
Travel Agent
LPS
09.2002 - 11.2004
Office Manager/Interpreter
Incolab
10.2000 - 08.2002
English Teacher
School 4
06.2000 - 10.2000
Bachelor's Degree - English And Spanish Languages
Pyatigorsk State Language University
Similar Profiles
Shytyairra DavisShytyairra Davis
Food Service Manager at Tropikal Flava LLCFood Service Manager at Tropikal Flava LLC
LaShawn WebsterLaShawn Webster
CFO at Electric Flava, LLCCFO at Electric Flava, LLC
PARIS HENTONPARIS HENTON
Front Counter Cashier at Flava WingsFront Counter Cashier at Flava Wings