Irina Muskina
New York,NY
Summary
Excel at handling a variety of customer service and administrative tasks and resolve customer issues with expediency. Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts. Led "cleanup" of company database and files. Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times. Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical assistant
Dr. Bakis Medical Center
Brooklyn, NY
01.2019 - 01.2020
- Scheduled patient appointments, inventory, rooming patients, and charting
- Checked vital signs, assist doctor with procedures, obtained medical/family history, and chief complaints
- Answered phone calls and scheduled patient appointments.
Receptionist
ASA Associates Group
Hollywood, FL
01.2016 - 01.2019
Receptionist
US Global Investment Group
Hollywood, FL
01.2012 - 01.2016
- Transformed previously manual processes relating to vendor/supplier records into an efficient, computerized system
- Exposed overcharges and double billing to recover $5,000 in erroneous payments and prevent their recurrence.
Education
AS in Accounting -
BERKELEY COLLEGE
Skills
- Word
- Excel
- PowerPoint
- Access
- Visio
- Outlook
- Windows Vista/XP
- Social Media Management (Facebook, Twitter, Instagram, Pinterest, LinkedIn)
- Business Development
- Sales Development
Certification
- Medical Certificates: Botox and Fillers, Thread Lifting, Biorevitalization
- Phlebotomy Certification in the making
Additional Information
Customer Service Expert | MS Office "Power User" | Medical Experience | Positive Attitude
Languages
Russian
Professional
French
Professional
Timeline
Medical assistant
Dr. Bakis Medical Center
01.2019 - 01.2020
Receptionist
ASA Associates Group
01.2016 - 01.2019
Receptionist
US Global Investment Group
01.2012 - 01.2016
AS in Accounting -
BERKELEY COLLEGE