Irina Perez
Katy
Summary
Dynamic Document Control Specialist with a proven track record at Spitzer Industries Inc, excelling in version control and data accuracy. Skilled in problem-solving and client service, I enhanced project efficiency through meticulous documentation management and audits, ensuring timely project completion while fostering strong team collaboration. Fluent in English and Spanish.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
Document Control Specialist
Spitzer Industries Inc
01.2024 - Current
- Maintained version control for all documents, ensuring that only the most recent updates were in circulation at any given time.
- Maintained document control system and updated work instructions, procedures and associated databases.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Facilitated timely project completion by managing the distribution of essential documentation to project team members.
- Enhanced data accuracy by performing regular audits on documentation and records.
Customer Service Representative
Luminess Air
01.2017 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Experience Consultant
Samsung
09.2015 - 05.2016
- Researched and resolved complex issues and appeals to facilitate prompt resolution.
- Identified and reported on utilization patterns to enhance quality of service delivery.
- Conducted routine outreach to support understanding of policies and procedures.
- Developed and maintained positive relationships with community via email, telephonic and face-to-face outreach.
Sales Associate
BrandsMart USA
04.2012 - 07.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
RadioShack
11.2008 - 12.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
High School Diploma -
Miami Springs Senior High
Miami Springs, FLSkills
- Goal oriented
- Excellent people skills
- Problem-solving
- Multi-tasking strength
- Listening skills
- Money handling
- Verbal/written communication
- Client service
- Fluent in English and Spanish
Timeline
Document Control Specialist
Spitzer Industries Inc
01.2024 - Current
Customer Service Representative
Luminess Air
01.2017 - 11.2023
Experience Consultant
Samsung
09.2015 - 05.2016
Sales Associate
BrandsMart USA
04.2012 - 07.2015
Sales Associate
RadioShack
11.2008 - 12.2013
High School Diploma -
Miami Springs Senior High
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