Irina Putney
Washington,DC
Summary
Highly motivated and reliable customer service professional with a strong background in one-on-one engagement, telephone support, and event planning. Experienced in both the hospitality and education industries, with successful interactions with diverse individuals from various cultural backgrounds. Fluent in both Russian and English, possessing excellent communication skills to effectively assist and satisfy customer needs.
Overview
23
23
years of professional experience
Work History
Office Administrator
Montgomery Adult Daycare
01.2022 - Current
- Supervise therapeutic activities, food service, transportation, and personal assistance (medical appointments, family and financial matters) to 120 clients
- Manage quality improvement and staff performance
- Maintain confidential records and make them available as needed.
Office Administrator
North Bethesda RSM School
01.2022 - Current
- Maintain a welcoming environment for parents and students in person and phone (240 students)
- Schedule orientation meetings, maintain records, update database
- Event coordination (parent meetings, awards ceremonies, make-ups, private tutorials, etc.)
- Inventory (ordering, expense reports, etc.)
- Work closely with the Principal with special projects and scheduling
- Help with special projects as assigned.
Front Desk
Craddock Terry Marriott Tribute Portfolio Hotel
01.2021 - 01.2022
- Welcomed clients and engaged in friendly conversations while conducting check-in
- Managed customer complaints and resolved problems
- Proficient in hotel accounting, posting charges, etc
- Assisting other departments whenever needed.
Front Desk
Holiday Inn
01.2017 - 01.2021
- Welcomed guests upon entry to the hotel, assisted with check in and check out
- Answered phones, booked reservations, responded to emails and electronic reservations
- Kept records of occupied rooms and guest accounts
- Prepared check out receipts and collected payments.
Preschool Teacher
First UU Church
01.2007 - 01.2017
- Planning and managing classroom instruction
Companion for Elderly
Generation Solutions
01.2011 - 01.2016
- Assisted clients with their daily tasks, including financial transactions, provisioning, and planning
Restaurant Hostess
Cambridge Marriott
01.2002 - 01.2004
Education
Coursework in Data Analysis
WVCC
Roanoke, VA01.2020
Coursework in Accounting
CVCC
Lynchburg, VA01.2020
Coursework in General Studies and English Language
USHINSKIJ PEDAGOGICAL COLLEGE # 1
Moscow, Russia01.2002
Skills
- Internet
- MS Office (Word, Excel, Outlook, Power Point)
- Maestro
- LightSpeed
- Mail Handling
- Office Supply Management
Timeline
Office Administrator
Montgomery Adult Daycare
01.2022 - Current
Office Administrator
North Bethesda RSM School
01.2022 - Current
Front Desk
Craddock Terry Marriott Tribute Portfolio Hotel
01.2021 - 01.2022
Front Desk
Holiday Inn
01.2017 - 01.2021
Companion for Elderly
Generation Solutions
01.2011 - 01.2016
Preschool Teacher
First UU Church
01.2007 - 01.2017
Restaurant Hostess
Cambridge Marriott
01.2002 - 01.2004
Coursework in Data Analysis
WVCC
Coursework in Accounting
CVCC
Coursework in General Studies and English Language
USHINSKIJ PEDAGOGICAL COLLEGE # 1
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