Irina Runier
Frisco
Summary
Forward-thinking team player and leader with a strong background in optimizing operational processes and driving efficiency improvements. Successfully managed cross-functional teams to achieve project milestones and streamline workflows. Skilled in strategic planning and problem-solving, ensuring continuous improvement and operational excellence. Seeking a full-time role that offers professional challenges and allows for the utilization of interpersonal skills, effective time management, and problem-solving expertise.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operations Manager
ICON Meals
01.2025 - 05.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Analyzed and reported on key performance metrics to senior management.
- Implemented quality control systems to boost overall product consistency and reliability.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Director of Operations
Professional Blackbelt Academy
01.2022 - 12.2024
- Oversaw after school care for 36 children ages 5-13 and managed a team of 3 instructors and front office personnel.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Oversaw daily operations of a successful 400 member Martial Arts Academy and supported 3 other sister locations.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Monitored budget and utilized operational resources.
Owner Operator
Finergy Cycle
03.2011 - 12.2021
- I created Finergy Cycle, an indoor cycling studio in 2011 in Los Angeles.
- Ran the operation with help from wonderful instructors and front desk associates.
- Taught cycling classes daily.
- Executed all marketing duties.
- Promotional items.
- Special events such as photo shoots and social media local events.
- Private event rides.
- General office duties, handled customer service with the help of staff, coordinated and participated in local fitness events at different venues throughout Los Angeles.
- Coordinated and participated in health and fitness expos throughout Los Angeles and surrounding areas.
- Helped create our website, designed our logo, participated in monthly staff meetings and trained staff on everything from customer service to innovative promotional events that can lead to new business acquisition in our area.
- Organized and participated in fund raiser events throughout Los Angeles such as the "Fight for Air" climb for the American Lung Association in honor of my mother Alexandra, the "Susan G. Komen for the Cure" ride for the cure in honor of my friend Teresa Holzbach, and the "Multiple Sclerosis Society" ride for better care in honor of a dear friend and client Johanna Perks.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
Administrative Coordinator
Schied Realty
05.2008 - 06.2012
- Organized open houses together with a team of 4 agents.
- Organized special events for high end clientele for open houses.
- Organized private showings for properties.
- Supported senior managers and executives with daily clerical tasks.
- Filed electronic and hard copy documents to maintain accessible records.
- Provided administrative support to senior leaders.
- Scheduled meetings and arranged travel plans for staff members.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
Director of Operations- Food and Beverage
Fairmont Miramar Hotel
11.2004 - 02.2008
- Put together reports detailing campaign performance, customer engagement and engagement trends for different events held at our hotel.
- Collaborated closely with executive chef to develop innovative seasonal menus that attracted new clientele.
- Sought out new vendors for services such as video production as well as materials to complete marketing objectives.
- Coordinated with vendors to complete projects according to schedule and specifications.
- Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends and hotel demands.
- Worked effectively in a heavily fast paced service environment.
- Streamlined operations for increased efficiency by optimizing staff schedules and task assignments.
- Oversaw facility maintenance tasks including equipment repairs or replacements as needed to maintain optimal functionality in all operational areas.
- Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
- Coordinated employee schedules, payroll and new hire training.
Sales Associate Manager
The Gap, Incorporated, Banana Republic
10.2003 - 07.2006
- Increased sales revenue by implementing effective sales strategies and building strong customer relationships.
- Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
- Evaluated and processed customer returns and helped customers make alternate selections.
- Kept system inventory tracking accurate and updated for optimal usage.
- Maintained visually appealing and effective displays for the entire store.
- Assisted customers with selection of products and services.
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Developed client rapport for better customer satisfaction and repeat business.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Education
Bachelor of Science - Respiratory Therapy
American Career College
CA05-2006
Associate of Science -
Santa Monica College
Santa Monica, CA01-2002
Skills
- Business development (10 years)
- Marketing (10 years)
- Customer relationship management (CRM) (10 years)
- Operations management (10 years)
- Team leadership
- Project leadership
- Client engagement
- Problem-solving
- Planning and implementation
- Product management
- Logistics management
- Cross-functional collaboration
- Customer relations specialist
- Staff training
Certification
- Certified Personal Trainer March 2005 to 2021
- Certified Fitness Trainer May 2007 to 2021
- CPR/First Aid January 2005 to 2024
Languages
Italian - Expert
Romanian - Expert
Spanish - Intermediate
Timeline
Operations Manager
ICON Meals
01.2025 - 05.2025
Director of Operations
Professional Blackbelt Academy
01.2022 - 12.2024
Owner Operator
Finergy Cycle
03.2011 - 12.2021
Administrative Coordinator
Schied Realty
05.2008 - 06.2012
Director of Operations- Food and Beverage
Fairmont Miramar Hotel
11.2004 - 02.2008
Sales Associate Manager
The Gap, Incorporated, Banana Republic
10.2003 - 07.2006
Bachelor of Science - Respiratory Therapy
American Career College
Associate of Science -
Santa Monica College
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