Summary
Overview
Work History
Education
Skills
Certification
Skills And Core Competencies
Timeline
Generic
Irina Slobodinsky

Irina Slobodinsky

Jersey City,NJ

Summary

Experienced leader in SaaS and client success with a strong focus on enhancing product delivery and cross-functional collaboration. Proven expertise in driving business analysis and engagement management, resulting in high customer satisfaction and reduced churn. Skilled in managing global teams and delivering innovative solutions that support business growth and client retention.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Global Head of Engagement Manager Team, SaaS - Customer Success

Feedzai
New York, NY
12.2023 - Current
  • Support C suite executives in defining Feedzai’s SaaS offering and processes to optimize and transform our product offering and team structure, therefore increase revenue and client base by more than 10%
  • Lead a global team of six, driving SaaS product implementations
  • Increase team efficiency and customer satisfaction by developing comprehensive product activation documentation and hands on training
  • Conducted analysis on client patterns and synergies to address the source of most common delays in the delivery of the product therefore reducing client activation time and value realization by four weeks
  • Manage customer relationships throughout the entire lifecycle from contract signing to activation and beyond
  • Collaborate closely with product managers to ensure the latest product enhancements are presented to clients and product documentation is updated per the latest specifications
  • Established key performance metrics (KPIs) to drive accountability and improve client relationships
  • Track product improvement requests from all clients and collaborate with the product management team to ensure those are added into our default product offering to drive client success and retention
  • Worked cross-functionally with product, technology, sales, and data science teams to enhance client experience and product delivery

Global Business Analyst Team Lead / Lead Business Analyst for North America

Feedzai
New York, NY
01.2022 - Current
  • Own the development and addition of new features to Feedzai’s B2B platform for its enterprise client base, while tackling complex problems to detect and prevent financial crime that can lead to both reputational and revenue loss for clients
  • Execute on the product roadmap by identifying creative solutions for escalated product issues and ensuring they are prioritized and included in the product backlog for the upcoming release, resulting in a client churn rate below 5% and optimal client satisfaction
  • Foster a high-performance culture by leading by example, empowering and supporting a dedicated team of three members, focusing on accountability, continuous business process improvement, and dedication to customer success, which led to ahead-of-schedule product releases and a peer satisfaction rate of 95%
  • Review requests for business analyst allocation on all projects and assign work to team members based on an understanding of project needs and each member’s workload
  • Proactively remove obstacles by working with the cross-functional team, including sales, data science, engineering, and legal to ensure client can meet their product launch date while satisfying regulatory and risk requirements (therefore avoiding potential penalties and/or reputation degradation)

Senior Business Analyst / Lead Business Analyst for North America

Feedzai
New York, NY
06.2019 - 01.2022
  • Honors: Recognized for exceptional client service and leadership, receiving a company award and social media feature
  • Led end-to-end development, release, and post-release of Feedzai’s financial crime risk prevention and detection platform for small, medium, and large-sized customers mostly in the financial services industry resulting in reduced latency, fraud, and cost
  • Gathered and communicated clear requirements to internal technical teams, such as designers and engineers, by writing product requirements documents and creating user stories with well-defined acceptance criteria to ensure that deliverables met client needs which increased feature acceptance rate by around 15%
  • Identified the product roadmap, strategy, and the appropriate solution that addressed each client’s product requirements while meeting regulatory deadlines by working with sales and the go-to-market team as a subject matter expert and champion for the product
  • Acted as a liaison between clients and internal teams, optimizing workflow and clarifying as well as addressing business needs
  • Conducted usability testing to determine the most-user friendly and comprehensive design of a web-based, front-end fraud investigation application, the implementation of which reduced the investigation time of the riskiest transactions by 60%
  • Designed current and future state process flow diagrams, ensuring a unified understanding of the payment flow across all stakeholders
  • This clarity reduced gaps, simplified requirements communication to technical teams, and enabled quicker visualization of systems and components, resulting in lower costs, faster time to market, and fewer implementation errors
  • Highly involved and devoted to mitigating and deescalating client concerns during critical phases of projects therefore driving client retention

Product Manager

IHS Markit
New York, NY
05.2016 - 06.2019
  • Led various aspects of the entire development cycle for a product designed for U.S.-based investment banks to conduct outreach to satisfy trading requirements, including daily stand-ups, requirements gathering, and user acceptance testing
  • Performed analysis of customer and user behavior patterns for the outreach product, as well as several other regulatory products, and extracted insights to be shared with key stakeholders, including senior management, in order to prioritize features on a product roadmap to ensure they were included in an upcoming release
  • Wrote product requirements and client specifications, and reviewed them with the development team to ensure clarity and understanding that increased the likelihood of ahead of or on time release by more than 10%, which was crucial to meet regulatory deadlines
  • Define the product roadmap in accordance with customer goals and regulatory requirements by collaborating with cross-functional teams such as design, project management, and engineering to prioritize the backlog
  • Used stakeholder input and findings from customer interviews to make an informed product roadmap prioritization decision to build a dynamic online customer questionnaire, which was far more user-friendly (reduced manual effort by 80%) and less error prone, resulting in customers’ ability to trade with an investment bank more quickly
  • Wrote test cases and worked with the quality assurance team to perform quality assessments on several products before each release, including the outreach product, leading to a 90% decrease in bugs identified by the client

Education

MBA - Global Business Management and Finance

Rutgers University
New Brunswick, NJ
01.2008

BS - Management Science and Information Systems

Rutgers University
New Brunswick, NJ
01.2005

Skills

  • Business Engagement Management
  • Client Management
  • Product Management
  • Project Management
  • Customer Interviews
  • Business Intelligence
  • Product Requirements Document
  • Use Cases
  • Artificial Intelligence
  • Financial and Business Acumen
  • SQL
  • JIRA
  • Microsoft Visio
  • AWS Cloud
  • Cross Functional Team Lead
  • Agile/Scrum/Kanban
  • User Stories
  • Innovation
  • Product Lifecycle
  • Stakeholder Management
  • Critical Thinker
  • Product Strategy
  • Process optimization
  • Cross-functional collaboration
  • Product Design
  • Communication Skills
  • Leadership
  • Product Roadmap
  • Coaching and Mentorship
  • Customer relationship management
  • Client onboarding

Certification

Institute for Professional Excellence in Coaching (iPEC), New York, NY, Certified Professional Coach, 2017

Skills And Core Competencies

Client Management, Product Management, Project Management, Enterprise Software, Customer Interviews, Business Intelligence, Product Requirements Document, Use Cases, Release Notes, Artificial Intelligence, Financial and Business Acumen, SQL, Microsoft Office, JIRA, Google Workspace, Zoom, Microsoft Visio, Microsoft Teams, Slack, AWS Cloud, Cross Functional Team Lead, Agile/Scrum/Kanban, User Stories, Innovation, Product Lifecycle, Test Cases, A/B Testing, Stakeholder Management, Complex Problem Solver, Critical Thinker, Product Strategy, Customer Service, Product Design, People Management, Relationship Building, Communication Skills, Delivery of Product Demos, Leadership, Product Roadmap, Coaching and Mentorship

Timeline

Global Head of Engagement Manager Team, SaaS - Customer Success

Feedzai
12.2023 - Current

Global Business Analyst Team Lead / Lead Business Analyst for North America

Feedzai
01.2022 - Current

Senior Business Analyst / Lead Business Analyst for North America

Feedzai
06.2019 - 01.2022

Product Manager

IHS Markit
05.2016 - 06.2019

MBA - Global Business Management and Finance

Rutgers University

BS - Management Science and Information Systems

Rutgers University

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