Summary
Overview
Work History
Education
Skills
Timeline
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Irina Smith

Eureka

Summary

Dynamic Front Office Medical Assistant with proven expertise in patient scheduling and HIPAA compliance, honed at United Indian Health Services. Excelled in enhancing patient satisfaction and streamlining front desk operations through effective communication and office administration skills. Achieved increased efficiency in appointment management, demonstrating a commitment to patient confidentiality and operational excellence.

Overview

6
6
years of professional experience

Work History

Front Office Medical Assistant

United Indian Health Services
07.2023 - Current
  • Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
  • Provided accurate documentation of patient interactions in electronic health record system.
  • Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
  • Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
  • Used EHR/EMR to maintain and update medical records.
  • Improved patient satisfaction by promptly addressing inquiries and concerns both in-person and over the phone.
  • Protected patients' rights by maintaining confidentiality of medical, personal, and financial information.
  • Verified patient information by interviewing patient, recording medical history, and confirming purpose of visit.
  • Collected deductibles and copays to post money to patient accounts.
  • Established rapport with patients through exceptional interpersonal skills.
  • Streamlined appointment scheduling for increased efficiency and reduced wait times for patients.
  • Enhanced patient experience by maintaining a welcoming and organized front office environment.
  • Optimized patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
  • Increased patient retention through proactive follow-up calls and appointment reminders.

Head Housekeeper/Hotel Front Desk Clerk

The Lighthouse Inn
05.2019 - 07.2023
  • Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
  • Conducted regular inspections of rooms and common areas to ensure compliance with health and safety regulations.
  • Maintained detailed records of maintenance needs and repairs, liaising with maintenance department for timely completion.
  • Revised standard operating procedures as needed, keeping up-to-date with industry best practices for optimal performance results.

Education

Associate of Science - General Business

College of The Redwoods
Eureka
06-2026

Associate of Science - Healthcare Technology

Ultimate Medical Academy
Clearwater, FL
06-2014

GED -

Blackfeet Community College
Browning, MT
04-2008

Skills

  • Front desk operations
  • Medical reception
  • HIPAA compliance
  • Patient confidentiality
  • Office administration
  • Patient scheduling
  • Scheduling appointments
  • Insurance verification

Timeline

Front Office Medical Assistant

United Indian Health Services
07.2023 - Current

Head Housekeeper/Hotel Front Desk Clerk

The Lighthouse Inn
05.2019 - 07.2023

Associate of Science - General Business

College of The Redwoods

Associate of Science - Healthcare Technology

Ultimate Medical Academy

GED -

Blackfeet Community College

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Irina Smith