Irina Weber

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
• Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
• Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
• Completed EKGs and other tests based on patient presentation in office.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
• Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Prepared lab specimens for diagnostic evaluation.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
• Obtained client medical history, medication information, symptoms, and allergies.

• Analyzed billing records to provide clients with accurate billing information using company company software
• Updated and maintained invoice data and notified upper management with billing issues occurred
• Assisted in A/R collections
• Monitored outstanding invoices and performed collections duties.
• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
• Strengthened client relationships through effective communication regarding billing issues and concerns.
• Maximized revenue potential by identifying and resolving under-billed accounts.

Conducted fraud analysis for identification and endorsement

• Researched and resolved customer issues on personal savings, checking and lines of credit accounts
• Audited cash deposits and bank vault inventory with a99.9 % accuracy rate. Maintained and updated client’s data in bank software
• Created Quarterly reports outlining bank vault inventory
• Introduced customers to other bank team members to help meet financial needs.
• Assisted customers with banking needs and inquiries.
• Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
• Answered inquiries regarding checking and savings accounts and other related products.
• Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Replenished ATM funds in empty canisters prior to validation process.
• Received car loan, home loan, and other payments and posted to accounts.

• Assigned daily employee tasks and monitored activity and completion
• Increased customer retention and satisfaction to80% by closely monitoring team members performance to prevent violations
• Trained team on all aspects of operating procedures and company services
• Created brainstorm sessions in order to find best strategies to maximize profit

• Managed operational costs by performing inventory audits
• Optimized employee scheduling to reduce employee cost
• Worked cooperatively with different teams to ensure quality of service delivery
• Maintained and prioritized to-do-list and followed up to complete tasks on-time.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Volunteered to help with special projects of varying degrees of complexity.