IRINA YELISEYEVA
Waltham,MA
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
26
26
years of professional experience
Work History
Operations Manager
Bassett Industries/BDC
Nashua, NH
10.2015 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Developed key performance indicators to measure effectiveness of operational processes.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Executive Assistant to the President
Freedom Financial Services
North Quincy, MA
10.2004 - 05.2015
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Maintained confidential records and files related to executive operations.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Monitored incoming emails and responded accordingly in a timely manner.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Greeted visitors warmly upon arrival at the office premises.
- Oversaw inventory control processes ensuring availability of supplies at all times.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
- Managed daily invoices, reports and proposals.
Travel Agent/Customer Support Specialist
Fion Travel Inc.
Boston, MA
05.1998 - 09.2004
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Organized flights, insurance, and accommodations for travelers according to their preferences.
- Researched availability of airfare and hotel rooms using reservation systems.
- Prepared customized itineraries based on customer needs and preferences.
- Handled customer complaints in a professional manner to ensure satisfaction with the service provided.
- Ensured all reservations were accurately documented in agency's system prior to client departure date.
- Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
Education
Database Administration - Computer Programming, Vendor Certification
Bunker Hill Community College
Charlestown, MA08-2012
Master of Science - Accounting And Finance
RUSSIAN ECONOMIC ACADEMY
MOSCOW, RF06-1992
Skills
- Document Control
- Organizational Management
- Data Analysis
- Customer Service
- Business and Operations Management
- Team Building/Leadership
- Fluent in Russian
- MS Office
- Client Relationships
- Negotiation
- Inventory Control
- Schedule Management
Timeline
Operations Manager
Bassett Industries/BDC
10.2015 - Current
Executive Assistant to the President
Freedom Financial Services
10.2004 - 05.2015
Travel Agent/Customer Support Specialist
Fion Travel Inc.
05.1998 - 09.2004
Database Administration - Computer Programming, Vendor Certification
Bunker Hill Community College
Master of Science - Accounting And Finance
RUSSIAN ECONOMIC ACADEMY
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