Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Teacher
IRINA BEYDER PHD MBA

IRINA BEYDER PHD MBA

Chief Operating Officer
Coral Springs,Forida

Summary

Dynamic, creative, inspiring, and innovative leader with 20+ years of hands-on operations experience with a proven record of innovative programmatic accomplishments, leading outcome and performance-based operations that achieve targeted financial objectives. Strategic thinker who exhibits a high level of integrity, flexibility, and resilience to maximize operational performance, increase productivity, achieve the highest level of patient satisfaction, exceed quality standards, and implement systems to effectively stabilize and expand organizations. Proactive relationship builder and team player with a high degree of ingenuity, skilled at engaging diverse stakeholders, mobilizing organizations towards a common goal, taking organizations to the next stage of growth, and identifying solutions with remote and cross-functional teams. Effective communicator with great ability to create and deliver consistent, compelling messaging that sparks action and drives policy challenges, allowing for effective communication among teams and maintaining trust, credibility, and support with management staff. Process and business operations improvement champion adept at accelerating productivity and efficiency to both control costs and improve service delivery. Exceptional commitment to patient-centric service delivery. Driven leader for cultural inclusion, respect, collaboration, and exceptional customer care that scales with organizational growth and change. Seeking long-term permanent Chief Operating Officer position.

Overview

26
26
years of professional experience

Work History

Chief Executive Officer

InterConnected Therapeutics And Consulting, LLC
, Florida, Maryland, Virginia, And DC
04.2013 - Current

Offers interim, long-term, and permanent management to start-ups and organizations in need of competent executive leadership

  • Expanded operations from a one-person private mental health practice to a robust team of mental health counselors providing in-person and virtual therapeutic services to over 2,000 clients
  • Achieved start-up and accreditation of a geriatric psychiatric hospital in 90 days
  • Established strategic processes with actionable data collection and ongoing continuous measurable improvement strategies
  • Led transformation of practices and adaptation of various information system that resulted in enhancement of workflows and significant increase in customer/client satisfaction
  • Guided successful licensure and accreditation processes.

Senior Director

Seminole Tribe Of Florida
, Florida
10.2020 - 06.2022
  • Recruited as a Director for the Department of Behavioral Health. Promoted to provide comprehensive executive leadership and oversight of all operations for Mental/Behavioral Health, Advocacy, and Guardianship Departments for a federally recognized Indian tribe with multiple locations through the State of Florida, with responsibility for fiscal management of $15M budget and 400+ staff from all disciplines and programs
  • Spearheaded overhaul of multiple departments, while providing functional management and establishing performance metrics and increased service utilization by 20%
  • Obtained $2 million in grant and other funding to build a comprehensive continuum of care and crisis intervention response team
  • Instituted a robust prevention, intervention, crisis management, and continuum of care system leading to a decrease in crisis calls by 60% and treatment engagement by 40%
  • Ensured that the organization had systems, processes, and policies to support the workforce and deliverables
  • Championed ownership, diversity, and inclusion, achieving an increase in employee satisfaction by 30% and employee retention by 15%.

Interim Chief Executive Officer

Pearl Of The Sea Retreat
, Florida
05.2019 - 09.2020

Contracted to provide executive leadership and direction for a start-up of a privately-owned, for-profit behavioral health residential treatment facility

  • Provided management and oversight of all aspects of the facility’s operation, including programmatic, clinical, administrative, financial, marketing/public relations, human resources, business development, risk management, legal compliance, and physical facilities management
  • Planned, developed, and implemented the start-up and expansion of the facility, resulting in the successful sale of the business and the transition of operations
  • Accomplished Joint Commission accreditation and state licensure for a full continuum of care (Detox, Residential,
  • PHP, and IOP) substance use treatment facility in less than 6 months
  • Achieved positive employee relations and trust, increasing employee retention to 85%, achieving a 90% patient satisfaction, and a 95% reduction in AMA (against medical advice) discharges
  • Consistently realized 99% of revenue collection via private pay and insurance billing and collection processes
  • Initiated and led an aggressive outreach efforts and marketing campaign, increasing referrals and admissions by 80%.

Chief Operating Officer

DC Department Of Behavioral Health
, DC
03.2017 - 03.2019
  • Recruited to provide an executive leadership and change management for the $300 million Behavioral Health Authority and 290-bed forensic psychiatric hospital
  • Shaped the strategic direction, performed administrative, fiscal, revenue generation, IT, and HR oversight, and built a top-performing team of 1,500+ physicians, professional clinical and non-clinical staff
  • Maximized business opportunities leading to a net revenue increase of $5 million and an available budget of $18 million in under one year
  • Implemented value-based contracting, resulting in a 30% reduction in fixed costs
  • Designed and implemented an improved revenue collection process, resulting in 99% revenue collection for in- patient, hospital, urgent care, and outpatient (mental health and substance use) billing
  • Ensured alignment of operations strategy and communication that encouraged engagement, empowerment, and ownership throughout the organization
  • Accomplished staff re-alignment of over 1,500 FTEs with comprehensive workplace development strategies, leading to an 80% increase in staff, provider, and patient satisfaction with an extensive survey and review process.

Chief of Mental Health Services

Family Matters Of Greater Washington
, DC
05.2014 - 02.2017

Provided an executive oversight for a $50 million non-profit nationally accredited social services organization offering a full spectrum of mental/behavioral health services, serving more than 12,000 children, youth, families, and seniors annually

  • Managed all aspects of service delivery, human resource administration, performance management, employee development, public relations, program development, quality assurance and risk management, fund development, regulatory compliance, contract negotiation, technology procurement, and budget development
  • Attained 80% improvement in the quality of performance and 70% improvement in the quality of documentation by identifying operational issues, streamlining operations with strategic measures, improving employee and patient satisfaction, and ensuring operational efficiency
  • Gained 75% increase in annual reimbursements by achieving improvement in billing documentation and practices leading to a $1.2 million increase in revenue
  • Realized $2 million revenue increase through new marketing channels and strategic alliance development, establishing numerous relationships with community referral sources and local management agencies, and significantly increasing the number of client referrals throughout the multi-facility operations
  • Obtained $1.6 million in federal grant funding
  • Developed robust systems to ensure compliance with all regulatory requirements, resulting in a 95% compliance rate
  • Secured a 90% decrease in employee turnover rate and an 85% increase in employee satisfaction
  • Established one of the most extensive programs for veterans by partnering with the Veterans Administration and becoming a leading VA Choice provider
  • Achieved successful CARF and COA accreditations.

Director of Operations

Johns Hopkins Hospital
, Maryland
07.2012 - 05.2014
  • Provided comprehensive oversight of the multi-unit hospital operations integrated global health enterprise and leading health care systems
  • Led all aspects of operations, recruitment, evaluation, strategy, risk management, budget, patent safety, and development of providers and physicians for the Department of Anesthesia and Critical Care Medicine
  • Cultivated the culture of continuous improvement, resulting in a 60% increase in employee satisfaction and 30% increase in productivity through the implementation of effective performance management and review systems
  • Obtained 100% compliance with multiple federal and state audits and accreditation reviews
  • Accomplished 100% compliance with the hospital’s fiscal objectives and key performance indicators
  • Generated an additional $3 million in revenue through costs controls and rigorous monitoring of overall budget targets
  • Navigated the team through successful JCAHO re-accreditation
  • Led and accomplished a successful EMR System (EPIC) implementation

Director of Mental Health Services

Contemporary Therapeutic Services
, Maryland, Louisiana, California
03.2005 - 07.2012
  • Led the team of clinical and administrative professionals while providing global operations leadership of the
  • Division of Mental/Behavioral Health, Foster Care, Rehabilitative, and Substance Abuse Services for a privately- owned for-profit social services organization
  • Achieved successful start-up and expansion of the organization by commissioning value-added projects across all business units, adding 8 mental health outpatient clinics and achieving a $100 million budget over a six-year period
  • Planned, developed, and coordinate programs and services to include mental health, substance abuse, and social services
  • Created and monitored policies, procedures, and standards of treatment for mental health and substance abuse programs
  • Supervised human relations and personnel management
  • Instituted principles and practices of contract administration, fiscal management, budget development, and expenditure controls
  • Spearheaded all fundraising efforts for the not-for-profit branch of the organization
  • Developed and implemented company specific EMR and CRM systems.

Education

PhD - Public Health and Family Sciences

University of Maryland - College Park
College Park, MD

MBA - Business Administration, Data Management

Louisiana State University

MS - Marriage and Family Therapy

University of Maryland

BA Psychology - undefined

University of Maryland

Skills

Business Development & Strategy Clinical Operations Cross-Functional Leadershipundefined

Accomplishments

  • Licensed Marriage and Family Therapist DC, MD, VA, and FL
  • Approved Marriage and Family Therapy Supervisor
  • Member of the American College of Healthcare Executives (ACHE)
  • Current knowledge of CARF, COA, JCAHO, HIPAA, CLIA, state, federal guidelines, regulations, and standards, CMS policies, Medicaid & Medicare Eligibility

Additional Information

  • Additional work history and references are available upon request

Timeline

Senior Director

Seminole Tribe Of Florida
10.2020 - 06.2022

Interim Chief Executive Officer

Pearl Of The Sea Retreat
05.2019 - 09.2020

Chief Operating Officer

DC Department Of Behavioral Health
03.2017 - 03.2019

Chief of Mental Health Services

Family Matters Of Greater Washington
05.2014 - 02.2017

Chief Executive Officer

InterConnected Therapeutics And Consulting, LLC
04.2013 - Current

Director of Operations

Johns Hopkins Hospital
07.2012 - 05.2014

Director of Mental Health Services

Contemporary Therapeutic Services
03.2005 - 07.2012

PhD - Public Health and Family Sciences

University of Maryland - College Park

MBA - Business Administration, Data Management

Louisiana State University

MS - Marriage and Family Therapy

University of Maryland

BA Psychology - undefined

University of Maryland
IRINA BEYDER PHD MBAChief Operating Officer