Irina Cesilia Diluyo Torreyes
Austin,TX
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
EAST AUSTIN PIZZA KITCHEN
02.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Nurse Manager
CLINICA CORI
09.2019 - 10.2021
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Established and continuously optimized unit schedules and individual work assignments.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Investigated and resolved issues affecting hospital operations and patient care.
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Directed patient discharge procedures to provide departing patients with needed aftercare and avoid readmissions.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Reviewed patient transfer records routinely to verify patients received appropriate levels of care.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
Manager
Inversiones ALDAPA
05.2018 - 02.2020
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
Nurse
Centro Clinico Dr. Guerras Mendez
04.2015 - 03.2018
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Assisted patients in performance of routine recovery and mobility exercises, providing support when getting in and out of bed as well as walking and stretching.
- Followed proper procedure for installation and removal of catheters, IVs and PIC lines.
- Helped patients eat and drink when necessary for safe consumption of food consistent with recovery guidelines.
- Documented nursing services provided and uploaded to comprehensive tracking systems for health records and billing.
- Protected confidentiality of information related to patient care activities and EMS operations.
- Educated patients and families on diagnosis, neurological conditions and processes, treatments and expected outcomes.
- Came up with treatment plans and communicated with patients about options, medications and self-management.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Obtained patient vital signs and input/output measurements from inpatients.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
Education
Bachelor of Science - Nursing
Universidad De Carabobo - Venezuela
Valencia Edo Carabobo, Venezuela 12.2016
Skills
- Operations Management
- Performance Management
- Staff Development
- Contract Management
Certification
- CPM - Certified Professional Manager
Timeline
Manager
EAST AUSTIN PIZZA KITCHEN
02.2023 - Current
Nurse Manager
CLINICA CORI
09.2019 - 10.2021
Manager
Inversiones ALDAPA
05.2018 - 02.2020
Nurse
Centro Clinico Dr. Guerras Mendez
04.2015 - 03.2018
Bachelor of Science - Nursing
Universidad De Carabobo - Venezuela
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