Irina Kostin
Hallandale,FL
Summary
Experienced professional with strong leadership and relationship-building skills, 20 years experience in a full service, high volume restaurant as a server, banquet server/captain. Miami Food Protection Certificate holder. Passion for food & wine. Impeccable service standards and attention to detail. Clean work habits. Resourceful and well-organized. Personable, outgoing, energetic team player with a positive attitude. Able to work effectively under pressure and multi-task.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Head Waitress
Savory
08.2022 - 12.2023
- Improved customer satisfaction by providing attentive and friendly service to patrons.
- Enhanced dining experience through expert menu knowledge and personalized recommendations.
- Managed waitstaff scheduling, ensuring proper coverage during peak hours for optimal service efficiency.
- Trained new staff members on restaurant policies, procedures, and customer service standards.
Waitress
Sezam Restaurant
03.2020 - 02.2022
- Provide extensive information about menu items, took down special restrictions and always suggest upsell items like appetizers
- Offer enthusiastic and personable service to all customers
- Ensure that elements of a venue is ready before guests arrive, including the dining tables, bar, food, and beverages
- Coordinate function details with the manager and kitchen staff
- Monitor the activities of workers and guests and responded to questions, complaints, or comments and resolved all issues to guests' satisfaction
- Collect payment in a proper manner
- Prepare and maintain inventory records
- Server
Head Server/ Captain
Gambrinus & Co
08.2016 - 02.2020
- Provide exceptional, friendly, and fast service
- Work closely with restaurant staff to ensure that orders were served in an efficient manner
- Keep the place of work and surrounding area clean and organized at all times
- Train new waiters on guest service expectation
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
- Assisted in menu development by offering insights on popular dishes and customer preferences.
Head Server
Heaven Restaurant
01.2010 - 04.2016
- Knowledgeable about the restaurants' menus, food and beverage items and other products
- Highly skill in delivering outstanding service by greeting and serving customers
- Proactively preparing for large parties and reservations, anticipating planning and staffing need
- Server, Banquet Server
- Enhanced customer satisfaction by providing attentive service and anticipating guests needs.
Head Server
Cats Cafe
02.2002 - 03.2009
- Greet guests in a pleasant and courteous manner
- Obtain food orders and deliver them as per restaurant presentation standards
- Streamlined dining operations for improved efficiency with effective communication and coordination among team members.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
Education
M.D. - Nutrition
Economic And Technological College of Nutrition
Saint Petersburg, Russia 07.2000
Skills
- Self-motivated
- Extremely organized
- Conflict resolution
- Team leadership
- Management Support
- Food and Beverage Pairings
- Service Prioritization
- High-Volume Dining
Certification
Miami Food Protection Certificate
Timeline
Head Waitress
Savory
08.2022 - 12.2023
Waitress
Sezam Restaurant
03.2020 - 02.2022
Head Server/ Captain
Gambrinus & Co
08.2016 - 02.2020
Head Server
Heaven Restaurant
01.2010 - 04.2016
Head Server
Cats Cafe
02.2002 - 03.2009
M.D. - Nutrition
Economic And Technological College of Nutrition
NYC Food Protection Certificate
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