Summary
Overview
Work History
Education
Skills
Timeline
Generic

Irine Ballentine

Tucker,GA

Summary

Experienced Strategic Sourcing analyst and Project management professional with 9 years of human resource and client facing customer service experience. Resourceful in leveraging intellectual strengths and innovative problem-solving techniques to resolve complex and ambiguous issues. Known for effective vendor relationship, contingent workforce management, and MSP program management.

Overview

11
11
years of professional experience

Work History

Stategic Sourcing Analyst

Axis Capital
Alpharetta, GA
07.2020 - Current
  • SOW life cycle management
  • SOW Order workflow coordination, from Req to Fulfillment. Provisioning contractors through on-board on and off board across three system layers (Workday, VMS, ServiceNow).
  • 100% virtual Customer Service engagement with managers and suppliers
  • Liaise respectively with MSP, HR, and IT Application Support to troubleshoot classification and fix integration errors.
  • Exceed specific team goals, partnering with staff to share and implement best practices.
  • Fosters customer retention by cultivating long-term rapport based on prompt and courteous service.
  • Maintain large-scale vendor relationships and handled contract management and renewal.
  • Resolved problems and managed multiple tasks using strong planning and process management abilities.
  • Collaborate and communicate with various team members, business partners and vendors.
  • Play a critical role in operational success of procurement, sourcing and vendor management, focusing on analyzing and troubleshooting issues and delivering speedy resolutions.
  • Convert data into graphs and charts, providing insight into business operations and results.
  • Strengthen integrity, developing organization systems for records, reports and agendas.
  • Evaluate vendor services and activities against company standards.
  • Manage vendor relations and contracts through strategic partnerships.
  • Oversee program compliance with requirements and contingent labor workforce.
  • Manage complex and important vendor agreements and relationships.
  • Vet and onboard new vendors and established productive relationships.
  • Successfully train managers, vendors, contractors in proper use of VMS tool (Fieldglass) used for contract and vendor management.

VMS/MSP Operations Specialist

Metasys Technologies
Norcross, GA
07.2018 - 08.2020
  • Subject matter expert for Vendor Management System – Coupa Contingent Workforce (CCW), formerly Smart Track from DCR Workforce
  • Adhere to prescribed method of operation for daily VMS transactions supporting the MSP SOW program
  • Create and maintain Operations guides and SOPs for VMS Tracking
  • Perform onboarding and off boarding of contract labor resources as needed
  • Ensure contractor extensions and terminations are processed appropriately and timely
  • Enter new hire contractor in client ILM portal to initiate company access
  • Onboard new suppliers into vendor management system(as needed)
  • Produce and maintain routine reports and dashboards (ad-hoc and on demand needs also)
  • Obtain client approvals, as required (process / config change, supplier adds, extensions, terminations etc)
  • Provide MSP/ VMS support for additional clients as needed ( managing candidate onboarding, resume submission, interview process, as well as manager and supplier follow ups on new candidates)
  • Liaison between client, supplier and MSP
  • Conduct one-off training sessions for end users when needed
  • Maintain ongoing communication with client stakeholders, as required
  • Provide Help Desk Support (Level 2) for Managers and Suppliers in the program
  • Work directly with VMS partner on incidents and solution needs
  • Maintain process contractor terminations, rate changes and extensions as needed
  • Assist suppliers with candidate submission process from submission to onboarding
  • Maintain detailed tracking on issues and resolution (keep teams informed of progress; know when to escalate and drive full resolution to program and system issues; follow up is key)
  • Respond to issues and incidents associated with onboarding/off boarding candidates
  • Identify opportunities for program, performance and business improvement/efficiency
  • Develop strategies and define the means to achieve program, performance and business improvement / efficiency
  • Maintain all program-related meeting notes in OneNote
  • Maintain the SharePoint document repository

MSP Program Manager/ Onsite Manager

DCR Workforce/Workspend
Tucker, GA
02.2013 - 09.2018
  • Facilitate full cycle recruitment for both corporate and project based clients
  • Manage 140 + employees over multiple client locations
  • Proficient in providing quality candidates during high volume recruitment seasons
  • Facilitate weekly discovery and Q&A call sessions for suppliers on requisitions
  • Screen and evaluate candidate profiles (skills, experience, availability, etc.) and resume
  • Coordinate/schedule traditional and Behavioral-based interviews with Hiring Manager
  • Negotiate rates and compliance on rate cards with Suppliers to obtain fair market price for each position
  • Manage and used applicant tracking systems (ATS), job boards, and social media to source talent
  • Manage On/Off Boarding process and facilitate assignment changes (including extensions, transfers, backfills, etc.)
  • Facilitate new hire training to contract labor employees
  • Facilitate system training for HRBP approvers, finance approvers, managers, and supplier users
  • Monitor completion of background check and drug screenings for all contract applicants
  • Manage all contract data reporting requirements to include billing invoices, and adjustments
  • Provide Supplier payment details to applicable contacts regarding final price agreements
  • Resolves and negotiates delivery schedule with contractor and buyer activity; Negotiates with suppliers when delinquencies occur
  • Bring business analysis and functional skills to the relationship to evaluate customer business, understand the goals of the customer program, and makes recommendations to customer
  • Provide support to Hiring Managers for requisition creation
  • Monitor requisition approvals and escalate issues when required
  • Review and qualify new requisitions and release to suppliers
  • Ensure compliance with client procurement policies, guidelines, and processes
  • Monitor invoice & payment/monitoring of accruals and adjustments
  • Deliver comprehensive reporting (Standard & Ad-Hoc), review requests with customer to assure understanding of requirement
  • Provide general program & system user support
  • Conduct ongoing user training for buyer users and suppliers
  • Monitored contract workers performance for compliance with applicable laws and company rules
  • Maintain HR employee records and all Affirmative Action submissions
  • Manage site progression increase program ensuring accuracy
  • Works to resolve disposition of funds listed on the canceling funds report
  • Applied employee relation concepts, principles, and methodologies to resolve high complex relation matters
  • Support exempt/non-exempt staffing support as necessary
  • Proposed new policies, procedures, and practices that had a significant impact on the employee relations area
  • Review and monitor KPI’s / SLA’s metrics and measurements and make recommendations to ensure agreements and standards are being met.

Education

AA Degree - Communications

University of Central Arkansas

Bachelor of Science - Supply Chain And Operations Management

Western Governors University
Salt Lake City, UT

Skills

  • Training and Development
  • Strong Interpersonal Skills
  • Recruiting
  • ILM Integration
  • HRIS / HRMS
  • Effective Customer Communication
  • Data Analysis
  • Stakeholder Rapport
  • Stakeholder Relationships
  • Highly skilled in Coupa VMS, Vindly, Fieldglass, Microsoft Office Suite, Excel, PowerPoint,SharePoint
  • Vendor Relationship Management
  • Project Management
  • Complaint Resolution
  • Customer Relationship Management
  • Call Centers
  • Senior Leadership Support
  • Performance Reporting
  • Audit Coordination
  • Process Analysis

Timeline

Stategic Sourcing Analyst

Axis Capital
07.2020 - Current

VMS/MSP Operations Specialist

Metasys Technologies
07.2018 - 08.2020

MSP Program Manager/ Onsite Manager

DCR Workforce/Workspend
02.2013 - 09.2018

AA Degree - Communications

University of Central Arkansas

Bachelor of Science - Supply Chain And Operations Management

Western Governors University

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Irine Ballentine