Summary
Overview
Work History
Education
Skills
Certification
Community Service
Languages
Timeline
Generic
Irini Soliman

Irini Soliman

East Brunswick,US

Summary

Motivated professional with a commitment to top-tier performance. Strong leadership and motivational skills in addition to a focus on customer satisfaction. Maximize quality assurance through compliance with regulatory guidelines and training initiatives. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.

Overview

5
5
years of professional experience
1
1
Certification

Work History

General Manager

Yum & Chill Restaurant Group
07.2020 - Current
  • Started as crew and was promoted internally to GM
  • Built and maintained relationships with vendors and suppliers.
  • Recruited team members to maintain adequate staffing levels.
  • Provided coaching and mentoring support for employees at all levels of the organization.
  • Used customer feedback for improving operations and building brand loyalty.
  • Monitored store performance and identified opportunities for improvement.
  • Assessed team member performance through formal reviews leading to promotions or terminations as necessary.
  • Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.

Barista

Starbucks
08.2021 - 05.2022
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
  • Developed strong customer service skills by providing efficient and accurate service.
  • Managed large amounts of cash accurately during busy hours in a fast-paced environment.
  • Operated cash registers and handled cash and card transactions.
  • Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
  • Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
  • Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
  • Performed cash handling duties accurately and efficiently to ensure accurate accounting records.
  • Maintained high standards of cleanliness in the café area and equipment used for coffee preparation.

Education

Bachelor of Science - Civil Engineering

New Jersey Institute of Technology
Newark, NJ
05.2026

Skills

  • Analytical Thinking
  • Time Management
  • Team Building
  • Effective Communication
  • Sales Strategy
  • Decision Making
  • Problem Solving
  • Inventory Management
  • Staff Training and Development

Certification

Servsafe Certified

Community Service

Church Festivals, East Brunswick, NJ Food Service Supervisor, 09/01/19 - Present


Ensured all safety regulations were met according to local health codes and standards., Monitored food preparation processes to ensure quality, freshness, and timeliness of meals served., Utilized excellent communication skills when interacting with customers or vendors.

Languages

English
Native or Bilingual
Arabic
Native or Bilingual
Spanish
Professional Working

Timeline

Barista

Starbucks
08.2021 - 05.2022

General Manager

Yum & Chill Restaurant Group
07.2020 - Current

Bachelor of Science - Civil Engineering

New Jersey Institute of Technology

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