Summary
Overview
Work History
Education
Skills
Timeline
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Irionnia Allen

Honolulu,HI

Summary

Dependable worker with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Continues to show analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great with others and consistently exceeds expectations.

Overview

7
7
years of professional experience

Work History

Family Babysitter

Individual Clients
01.2017 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Prepared healthy, age-appropriate snacks and meals.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Assisted older kids with homework, school projects and chores.
  • Communicated with parents regarding children's progress and development, raising any issues.

Trainer/Team Member

Shake Shack
08.2022 - 09.2023
  • Followed production orders and company standards to exceed quality scores on consistent basis.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Trained new team members using approved training materials and information.
  • Addressed customer needs, responding to specific requests.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Built and maintained working relationships with peers and upper management.

Doordash Driver

DoorDash
12.2020 - Current
  • Delivered customer orders and collected payments to keep accounts current.
  • Secured merchandise, avoiding damage during transportation.
  • Saved fuel by leveraging GPS to identify faster routes.
  • Time management skills
  • Received "stacked orders," was expected to pick up multiple orders at once and then plan accordingly to deliver the food on time
  • Excellent driving skills.

Host/Server Assistant

WorkplayHI
09.2021 - 12.2021
  • Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus.
  • Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
  • Delivering food orders from the kitchen to customers’ tables rapidly and accurately as well as expediting
  • Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins
  • Remove dirty dishes and utensils
  • Set up food and beverage trays and carts in anticipation of incoming orders.
  • Provided exceptional service to high volume of daily customers.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.

Barista Trainer

Barista, Stabucks Coffee Company
05.2020 - 10.2021
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Provided customers with product details, coffee blends and preparation descriptions.
  • Recommended pastries and sandwiches to pair with customers' beverages.
  • Collected payments and provided accurate change.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Maintained calm demeanor during high-volume periods and special events.
  • Followed health, safety and sanitation guidelines to pass state inspections.

Receptionist

Trio Health Transport
07.2020 - 01.2021
  • Greeted and directed visitors to appropriate personnel and answered average of one hundred calls and emails daily.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Scheduled appointments and maintained and updated appointment calendars.

Education

Some College (No Degree) - Psychology

Sierra College
Rocklin, CA

Some College (No Degree) - Psychology

University of Hawaii At Manoa
Honolulu, HI

Skills

  • Communications
  • Leadership Experience
  • Time Management
  • Customer Service
  • Willingness to Learn
  • Attention to Detail
  • Quantitative Skills
  • Barista Experience
  • Host/Hostess
  • Maintaining Safe Environment
  • Exercise and Outdoor Activities
  • Keeping Children Safe

Timeline

Trainer/Team Member

Shake Shack
08.2022 - 09.2023

Host/Server Assistant

WorkplayHI
09.2021 - 12.2021

Doordash Driver

DoorDash
12.2020 - Current

Receptionist

Trio Health Transport
07.2020 - 01.2021

Barista Trainer

Barista, Stabucks Coffee Company
05.2020 - 10.2021

Family Babysitter

Individual Clients
01.2017 - Current

Some College (No Degree) - Psychology

Sierra College

Some College (No Degree) - Psychology

University of Hawaii At Manoa

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Irionnia Allen