IRIS ADAMS
Arlington
Summary
Healthcare professional with solid background in patient care and medical support. Proven ability to assist in various medical procedures and maintain accurate patient records. Known for effective teamwork and adaptability in dynamic healthcare environments, consistently delivering reliable and compassionate care.
Diligent worker with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
10
10
years of professional experience
Work History
Licensed Practical Nurse
Laurenwood Nursing and Rehabilitation
04.2020 - 01.2025
- Provided emotional support to patients and families, addressing concerns and enhancing patient care.
- Operated infusion pumps to deliver prescribed treatments, monitoring patient responses.
- Educated patients on post-discharge care, improving compliance with treatment plans.
- Utilized wound care techniques, including dressing changes and infection prevention, to promote patient healing.
- Coordinated with multidisciplinary teams, facilitating comprehensive care plans for optimal patient outcomes.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Assisted with admissions, appointments, transfers, and discharges.
Customer Service Representative
JCPenney Distribution Center
02.2015 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
No Degree - Registered Nursing
Milwaukee Area Technical College
Milwaukee, WISkills
- Medication administration
- Direct patient care
- Vital signs monitoring
- HIPAA compliance
- Physical assessment
- Clinical documentation
- Customer service
- Data entry
Timeline
Licensed Practical Nurse
Laurenwood Nursing and Rehabilitation
04.2020 - 01.2025
Customer Service Representative
JCPenney Distribution Center
02.2015 - 05.2024
No Degree - Registered Nursing
Milwaukee Area Technical College
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