Iris Arnold
Lewiston,USA
Summary
Highly experienced healthcare professional with over seven years of expertise in delivering exceptional patient care, administrative support, and interdisciplinary coordination in hospital and clinical settings. Demonstrated advanced knowledge of healthcare operations, medical terminology, and scheduling processes. Skilled in collaborating with multidisciplinary teams to ensure optimal patient outcomes and operational efficiency. Proficient in managing high-volume appointment scheduling, resolving patient concerns, and adhering to healthcare regulations and policies.
Overview
8
8
years of professional experience
Work History
Certified Nursing Assistant
Northern Light Mercy Hospital
Portland, ME
08.2023 - Current
- Per diem, hospital-certified nursing assistant (CNA), with a commitment of 24 to 36 hours per week.
- Delivered patient-centered care, assisting with activities of daily living (ADLs), such as bathing, dressing, feeding, and mobility.
- Conducted clinical tasks, including vital sign monitoring, EKGs, and phlebotomy, supporting accurate diagnostic evaluations.
- Utilized advanced medical terminology to effectively communicate patient conditions with clinicians and interdisciplinary teams.
- Scheduled and managed patient appointments, ensuring alignment with provider availability, and minimizing scheduling conflicts.
- Ensured compliance with infection control standards, and created a safe, supportive environment for patients.
Certified Nursing Assistant
Cross Country Healthcare
Portland, ME
01.2022 - 02.2023
- Company Overview: Contracted Maine Employee.
- Full-time contracted, hospital-certified nursing assistant (CNA) committed to 36 hours per week.
- Provided compassionate care to patients, including ADLs, emotional support, and mobility assistance.
- Conducted clinical responsibilities such as monitoring vital signs, performing EKGs, and drawing blood samples for laboratory testing.
- Supported care coordination by documenting patient information in EHR systems, and communicating updates to clinical teams.
- Acted as a patient advocate, addressing and resolving patient concerns professionally and efficiently.
Certified Nursing Assistant
Pinnacle Health & Rehab at South Portland
South Portland, ME
08.2021 - 01.2022
- Dedicated, full-time nursing home Certified Nursing Assistant (CNA) committed to 36 hours per week.
- Assisted residents with ADLs, promoting dignity, independence, and ensuring their safety and comfort.
- Performed clinical tasks such as vital sign monitoring, and assisted with medical procedures under nurse supervision.
- Maintained compliance with infection prevention protocols, and contributed to a clean, organized care environment.
Lead Medical Support Specialist
Concentra Urgent Care
South Portland, ME
08.2020 - 09.2021
- An urgent care employee contributes 30 or more hours a week, depending on the requirements and needs of being a lead employee.
- Directed patient intake and scheduling processes, handling high-volume appointment coordination with precision.
- Facilitated point-of-care testing and supported minor medical procedures, improving clinical efficiency.
- Maintained advanced knowledge of interdisciplinary care models and patient health portals to facilitate access to care.
- Prepared detailed reports and presented data on patient flow and scheduling metrics to organizational leadership.
Medical Technician
Matrix Medical Network
Portland, ME
06.2020 - 01.2021
- Company Overview: Contracted Maine Employee
- Urgent care employee dedicated 36 hours a week to supporting the healthcare team and ensuring the facility's smooth operation.
- Conducted diagnostic procedures such as EKGs, X-rays, and lab tests, contributing to accurate diagnosis and treatment.
- Assisted with minor medical procedures, and maintained meticulous documentation of results.
- Ensured equipment functionality through routine maintenance and compliance with safety guidelines.
- Coordinated patient appointments and ensured a smooth workflow by managing provider schedules and patient referrals.
Certified Nursing Assistant
COR Health
Portland, ME
02.2018 - 02.2020
- Company Overview: Contracted Maine Employee
- Per diem, 24 to 40 hours per week.
Certified Nursing Assistant
Interim Healthcare
Auburn, ME
11.2017 - 04.2018
- Company Overview: Contracted Maine Employee
- Per diem, 24 to 40 hours per week.
Certified Nursing Assistant
Clover Health Care
Auburn, ME
12.2016 - 11.2017
- Part-time, 24 hours per week.
Education
Bachelor of Science - Health Sciences
Southern New Hampshire University
Manchester, NH03-2025
Associate of Applied Science - Health Sciences
Southern Maine Community College
South Portland, ME08.2021
Certificate - Certified Nursing Assistant
Central Maine Community College
Auburn, ME08-2016
Skills
- Clinic and Hospital Experience: Extensive background in hospital and clinic settings, managing patient care, and supporting operational workflows
- High-Volume Scheduling: Proficient in scheduling and managing patient appointments using clinic and hospital-specific software
- Advanced Communication Skills: Demonstrated ability to communicate tactfully and effectively in person, by phone, and electronically with clinicians, patients, families, and coworkers
- Interdisciplinary Collaboration: Skilled in working with medical clinicians across multiple disciplines, including physicians, nurse practitioners, and clinical staff, to meet patient care goals
- Problem Solving and Resolution: Experienced in addressing and resolving patient concerns professionally and efficiently in high-pressure environments
- Technical Proficiency: Advanced knowledge of EHR systems, healthcare scheduling software, and patient health portals
- Policy and Procedure Adherence: Comprehensive understanding of healthcare policies and procedures, ensuring compliance and optimizing patient flow
- Medical Terminology Expertise: In-depth knowledge of medical terminology, utilized daily in clinical and administrative communications
- Data Management and Reporting: Capable of preparing reports and presenting data to various organizational levels to support decision-making and continuous quality improvement
- Organizational Skills: Ability to independently prioritize tasks, organize workloads, and meet deadlines in compliance with established processes
References
References available upon request.
Timeline
Certified Nursing Assistant
Northern Light Mercy Hospital
08.2023 - Current
Certified Nursing Assistant
Cross Country Healthcare
01.2022 - 02.2023
Certified Nursing Assistant
Pinnacle Health & Rehab at South Portland
08.2021 - 01.2022
Lead Medical Support Specialist
Concentra Urgent Care
08.2020 - 09.2021
Medical Technician
Matrix Medical Network
06.2020 - 01.2021
Certified Nursing Assistant
COR Health
02.2018 - 02.2020
Certified Nursing Assistant
Interim Healthcare
11.2017 - 04.2018
Certified Nursing Assistant
Clover Health Care
12.2016 - 11.2017
Bachelor of Science - Health Sciences
Southern New Hampshire University
Associate of Applied Science - Health Sciences
Southern Maine Community College
Certificate - Certified Nursing Assistant
Central Maine Community College
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