Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Iris Asmussen

San Marcos

Summary

My career in customer service began at age 16, where I was promoted to Lead Host within 5 months of employment. In the 11+ years since, I have developed many interpersonal skills, as well as an extensive food & beverage knowledge base. Throughout my time working in the service industry, my main focus has always been on guest experience, highlighting the unique and exciting in terms of food, drink, and atmosphere.

Overview

12
12
years of professional experience

Work History

House Cleaner

Edgecliff Co
07.2023 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.

Head Hostess

Verde's Mexican Parrilla
05.2013 - 06.2015
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Assisted in coordinating events Managed all reservations and planned adequate seating for large parties
  • Ensured proper cleaning procedures according to restaurant standards and delegated tasks to host staff when appropriate
  • Assisted guests over the phone with reservations, to go orders, and various other questions & concerns

Server

Community Pizza & Beer Garden
03.2018 - 07.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Shopkeeper

Herbs and Oddities
07.2020 - 04.2021
  • Responsibility for bagging herbs and teas for sale in shop
  • Assisted in maintaining inventory by ordering and restocking products
  • Helped to coordinate events such as art fairs and various social gatherings
  • Shared knowledge on plants, herbal medicines, crystals, etc. with guests
  • Represented the shop by vending at festivals & markets
  • Honed organizational & interior design skills through creative product placement in a small space
  • Managed daily operations, ensuring a clean, organized, and efficient store environment.
  • Kept sales receipts and maintained accounting records.

Server/hostess

Chuy's Tex-Mex
06.2015 - 03.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Received to-go orders in person and over the phone
  • Operated and balanced a cash register
  • Maintained a well-stocked work station
  • Managed merchandise sales & inventory

Education

Dripping Springs High School
Dripping Springs, TX
06.2014

Skills

    Strong drive to ensure satisfaction of guests & provide exemplary customer service

    Extremely well-organized with heightened attention to detail

    Accustomed to and thrive in fast-paced, high-volume environments while maintaining quality & professionalism

    Present in San Marcos art & music community

    Knowledgeable and passionate about gardening and holistic living

    11 years customer service and restaurant experience

Additional Information

References


Michael Creecy

Owner - Community Pizza & Beer Garden

(512) 937-4726

michael@bigtastyhospitality.com



Victoria Foster

Property manager - Edgecliff Co

(512) 947-7572

victoriafoster@gmail.com



Fawn Gregg

Owner - Herbs & Oddities

(512) 767-5043

herbsandoddities@gmail.com


Timeline

House Cleaner

Edgecliff Co
07.2023 - Current

Shopkeeper

Herbs and Oddities
07.2020 - 04.2021

Server

Community Pizza & Beer Garden
03.2018 - 07.2023

Server/hostess

Chuy's Tex-Mex
06.2015 - 03.2017

Head Hostess

Verde's Mexican Parrilla
05.2013 - 06.2015

Dripping Springs High School

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Iris Asmussen