Iris Avila
El Paso,TX
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
13
13
years of professional experience
Work History
Front Office Associate/ Receptionist
SUP LLC
04.2022 - 08.2024
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Maintained transaction security by verifying payment cards against identification.
- Sorted and distributed incoming mail and prepared outgoing mail.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed reservation system, accurately inputting bookings and managing cancellations or changes.
- Developed strong relationships with returning guests through attentive service and genuine engagement during each visit.
- Answered calls to take messages or redirect calls to appropriate colleagues.
- Collaborated with housekeeping staff to maintain high standards of cleanliness in guest rooms and common areas.
- Planned and booked travel arrangements and venues for company events.
- Ran errands for office staff.
Medical Assistant
Centro San Vicente
12.2011 - 08.2020
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Taught patients about medications, procedures and care plan instructions.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Tested and recorded blood glucose levels.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained client medical history, medication information, symptoms and allergies.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared initial patient charts for admission.
- Called and faxed pharmacies to submit prescriptions and refills.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Improved clinical workflow with introduction of electronic health records system.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Education
No Degree - Medical Assistant
Vista College
El Paso, TX11.2011
High School Diploma -
Paso Del Norte Academy
El Paso06.2010
Skills
- Critical Thinking
- Patient Relations
- Problem Anticipation and Resolution
- Medication Administration
- Appointment Scheduling
- Multitasking and Prioritization
- Quality Control
- Willingness to Learn
- Microsoft Office
- Patient Chart Tracking
- Vitals Collection and Documentation
- Sanitizing and Cleaning
- Reliability
Additional Information
As a caring person I've given some of my time to volunteer at my local church in 2016 and 2021 at children's daycare.
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Front Office Associate/ Receptionist
SUP LLC
04.2022 - 08.2024
Medical Assistant
Centro San Vicente
12.2011 - 08.2020
No Degree - Medical Assistant
Vista College
High School Diploma -
Paso Del Norte Academy
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