Iris Becerra
Customer Service
San Antonio,TX
Summary
Dynamic cashier with proven expertise at Ross Dress for Less, excelling in customer service and cash handling. Recognized for resolving customer complaints and enhancing satisfaction, while maintaining accurate cash drawer balances. Strong work ethic and team collaboration skills contributed to a welcoming shopping environment and improved customer loyalty.
Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Developed strong organizational and communication skills within healthcare environment, excelling in managing patient information and referrals. Known for efficient coordination and ability to handle multiple tasks simultaneously. Looking to transition these skills into new field, focusing on fostering seamless operations and client satisfaction.
Outgoing and empathetic with strong ability to build relationships and maintain open communication. Possesses foundational understanding of patient care coordination, including medical terminology and insurance processes. Dedicated to ensuring seamless patient referrals and enhancing overall patient satisfaction.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work History
Cashier
Ross Dress for Less
San Antonio, Texas
11.2024 - 12.2024
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
Cashier
Bill Millers
San Antonio, TX
02.2024 - 04.2024
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Restocked and organized merchandise in front lanes.
Patient Referral Coordinator
Methodist Healthcare
San Antonio, Texas
06.2023 - 07.2023
- Worked with patients to schedule tests and procedures.
- Created a centralized database for all incoming referrals, streamlining communication between departments.
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
- Reduced appointment cancellations by proactively managing scheduling conflicts and rescheduling promptly when necessary.
- Supported positive outcomes for patients by monitoring their transition from primary care providers to specialty care services.
- Collaborated with healthcare providers to ensure accurate and comprehensive referral documentation.
- Implemented electronic referral management system, improving tracking and follow-up efficiency.
- Maintained strong relationships with referring physicians, resulting in increased referral volume.
- Answered incoming calls, scheduled appointments and filed medical records.
Education
High School Diploma -
Memorial High School
San Antonio, United States 08.2020 - 06.2025
Associate of Arts - Criminal Justice
San Antonio College
San Antonio, TX 08.2023 - 05.2025
Skills
Customer service
Cash handling
Customer assistance
Payment processing
Cash register operation
Payment collection
Time management skills
Product restocking
Returns processing
Patience and empathy
Work ethic and integrity
Money handling
Refunds and exchanges
Retail merchandising
Refund handling
Timeline
Cashier
Ross Dress for Less
11.2024 - 12.2024
Cashier
Bill Millers
02.2024 - 04.2024
Associate of Arts - Criminal Justice
San Antonio College
08.2023 - 05.2025
Patient Referral Coordinator
Methodist Healthcare
06.2023 - 07.2023
High School Diploma -
Memorial High School
08.2020 - 06.2025
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