Summary
Overview
Work History
Skills
Personal motto
Timeline
Generic

Iris Bertino

Interpreting, Healthcare & Hospitality provider
Kissimmee,FL

Summary

I thrive in roles that combine diverse skills and experiences, with a particular enjoyment in leveraging bilingual abilities and interpersonal skills in dynamic environments. Experience as a bilingual vacation manager and cast member at Disney World has honed the talent for creating engaging and memorable experiences for guests. Additionally, my role as a hospice nurse aide and interpreter for an independent healthcare provider has deepened the capacity for compassionate communication and providing support in sensitive situations. Organizational and operational skills from running a cleaning company highlight the ability to manage and streamline processes effectively. Overall, the forte lies in combining communication, management, and empathetic service to excel in diverse professional settings.

Overview

25
25
years of professional experience

Work History

Cast Member

Disney Parks and Experience
10.2021 - Current
    • Adhered to trained roles and raised concerns on daily responsibilities to improve processes
    • Engaged with guests to ensure positive experiences and enhance guest retention through personalized service
    • Maintained company interests, equipment, and protocols to uphold high operational standards
    • Collaborated effectively with fellow cast members to ensure a cohesive team environment.

President

Abracadabra L.I. Cleaning Inc.
05.2014 - 10.2021
  • Networked and negotiated contracts, including government affiliations, to secure new business opportunities
  • Managed subcontractors, overseeing daily operations and troubleshooting issues
  • Implemented team member perks and benefits to improve morale and retention
  • Directed financial activities, including bank deposits, tracking expenses, and monitoring profit margins
  • Conducted weekly meetings and daily reports to ensure team alignment and operational efficiency
  • Developed and maintained social content and safeguarded company intelligence
  • Managed remote operations, coordinating staffing, training, and performance evaluations.

Corporate Consultant

Cohen's Optical
07.2012 - 05.2014
  • Planned and directed sales and service programs to boost revenue and customer satisfaction
  • Reviewed operational records to project sales and determine profitability, identifying areas for improvement
  • Advised customers on equipment needs and provided guidance to dealers and distributors on policies and operating procedures
  • Coordinated sales and service activities, managing shipping and receiving operations to ensure timely delivery.

Optical Technician

Walmart Vision Center
04.2010 - 07.2012
  • Adjusted lenses and frames to correct alignment, ensuring optimal customer satisfaction
  • Collaborated with store owner/manager, floor sales team, insurance prep, and customer service to enhance overall operations
  • Managed computer input, invoice processing, and product specialization.

Hospice Nursing Aide

East End Hospice
05.2003 - 09.2010
  • Part of an interdisciplinary team supporting clients transitioning from care facilities to their homes
  • Monitored and recorded client changes based on measurable goals outlined in care plans
  • Administered palliative pain medications and provided support to families
  • Documented daily changes and closed cases upon completion.

Owner and Manager

Bertino Hair Salon
03.1999 - 09.2003
  • Directed activities related to service provision and product sales
  • Reviewed financial statements and performance data to measure productivity and goal achievement
  • Managed staffing requirements, hiring, and training to ensure high service standards
  • Coordinated sales promotions and collaborated with other department heads to maximize revenue
  • Handled procurement and negotiation for merchandise sales
  • Oversaw remodeling or renovations of facilities to enhance customer experience
  • Developed and implemented marketing strategies, including advertising campaigns.

Skills

Fluent in English and Spanish

Proven ability to negotiate contracts, secure business deals, and manage subcontractor relationships

Skilled in adjusting optical lenses and frames, managing computer inputs, and handling invoicing and product specialization

Adept at process improvement, troubleshooting, and ensuring compliance with company protocols

Experienced in developing and implementing sales and marketing strategies, including promotions and advertising campaigns

Proficient in budgeting, financial analysis, and managing expenses to optimize profitability

Strong leadership and team management abilities with a focus on training, performance evaluation, and staff development

Excellent interpersonal and communication skills with a focus on enhancing customer satisfaction and retention

Novice understanding of Portuguese

Fluent in English and Spanish

Personal motto

Committed to caring for others and creating memorable experiences, with a passion for excellence in every interaction.

Timeline

Cast Member

Disney Parks and Experience
10.2021 - Current

President

Abracadabra L.I. Cleaning Inc.
05.2014 - 10.2021

Corporate Consultant

Cohen's Optical
07.2012 - 05.2014

Optical Technician

Walmart Vision Center
04.2010 - 07.2012

Hospice Nursing Aide

East End Hospice
05.2003 - 09.2010

Owner and Manager

Bertino Hair Salon
03.1999 - 09.2003

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Iris BertinoInterpreting, Healthcare & Hospitality provider