Iris Brooks
Electric City
Summary
Dynamic Lead Server with a proven track record at Fusion Cafe & Espresso, excelling in team leadership and process optimization. Enhanced customer satisfaction through effective upselling techniques and efficient table management, resulting in a significant increase in sales. Detail-oriented and approachable, committed to fostering a positive dining experience and mentoring staff for success.
Overview
9
9
years of professional experience
Work History
Lead Server
Fusion Cafe & Espresso
08.2017 - 09.2024
- Supervised daily restaurant operations, ensuring smooth workflow and high service standards.
- Trained and mentored new servers, enhancing team performance and customer satisfaction.
- Developed efficient table management strategies, optimizing seating arrangements during peak hours.
- Collaborated with kitchen staff to streamline food delivery processes, reducing wait times for patrons.
- Implemented training programs focused on upselling techniques, boosting overall sales performance.
- Resolved customer complaints effectively, maintaining positive dining experiences and repeat business.
- Monitored inventory levels and coordinated supply orders to prevent shortages during busy shifts.
- Conducted regular staff meetings to discuss service improvements and address operational challenges.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Assisted in the hiring and onboarding process for new servers, sharing valuable insights to help build a strong team.
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Ensured compliance with food safety regulations by regularly reviewing proper food handling procedures with the serving team.
- Coordinated large group reservations, working closely with event planners to ensure seamless execution of special occasions.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Oversaw inventory management for front-of-house supplies, minimizing waste while ensuring adequate stock levels.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
Lead Server
Melody Restaurant
02.2016 - 08.2017
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Contributed to team success by consistently meeting or exceeding individual sales goals each month.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Provided valuable feedback on potential improvements to restaurant operations based on firsthand experience as a lead server.
- Developed strong relationships with guests, fostering loyalty and repeat business.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Supervised daily restaurant operations, ensuring smooth workflow and high service standards.
- Developed efficient table management strategies, optimizing seating arrangements during peak hours.
- Collaborated with kitchen staff to streamline food delivery processes, reducing wait times for patrons.
- Resolved customer complaints effectively, maintaining positive dining experiences and repeat business.
- Monitored inventory levels and coordinated supply orders to prevent shortages during busy shifts.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Ensured compliance with food safety regulations by regularly reviewing proper food handling procedures with the serving team.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Oversaw inventory management for front-of-house supplies, minimizing waste while ensuring adequate stock levels.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
Education
Office Automation Clerk Certificate -
Spokane Community College
Spokane, WA05-2006
Skills
- Analytical problem-solving
- Detail-oriented approach
- Effective team leadership
- Approachable personality
- Efficiency in task management
- Proficient in POS operations
- Product quality evaluation
- Process optimization
- Clear interpersonal communication
- Staff development
Timeline
Lead Server
Fusion Cafe & Espresso
08.2017 - 09.2024
Lead Server
Melody Restaurant
02.2016 - 08.2017
Office Automation Clerk Certificate -
Spokane Community College