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Iris Brown
Rathdrum,ID
Summary
Offering excellent interpersonal skills and genuine interest in coffee industry, eager to learn and develop in fast-paced environment. Contributes to team-oriented setting and maintains high standard of cleanliness and organization. Ready to use and develop communication and customer service skills in a barista role.
Overview
4
4
years of professional experience
Work History
Full-time barista
Golden Glo Coffee
Hayden, ID
09.2024 - 03.2026
- Prepared high-quality espresso beverages following standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations to enhance efficiency and safety.
- Provided exceptional customer service, resolving inquiries and ensuring satisfaction with orders.
- Operated espresso machines, grinders, and blenders to deliver consistent beverage quality.
- Trained new baristas on equipment usage, menu items, and customer engagement techniques.
- Collaborated with team members to streamline workflow during peak hours, improving service speed.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Implemented upselling techniques to enhance customer experience and increase sales opportunities.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
Food server
Taco Bell Cantina
Butte, MT
04.2023 - 08.2023
- Managed order accuracy and ensured timely delivery of food and beverages.
- Collaborated with team members to maintain cleanliness and organization of dining area.
- Handled cash register transactions efficiently while adhering to security protocols.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Greeter
Montana Club
Butte, MT
10.2022 - 03.2023
- Greeted guests with professionalism and warmth, enhancing customer experience and satisfaction.
- Managed front entrance operations, ensuring smooth guest flow during peak hours.
- Assisted guests in locating seating, providing information about menu options and specials.
- Monitored wait times and communicated effectively with management regarding seating availability.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
Landscaper
Butte Country Club – Golf Course Maintenance
Butte, MT
06.2022 - 08.2022
- Using gardening equipment
- Greet and converse with golfers
Education
Collision, Refinishing, and Street Rod degree - ASE & PPG certifications
Wyotech
01-2024
High School - undefined
Butte High School
MT01-2023
High School - undefined
Homeschool
WA01-2021
High School - undefined
Edmonds Woodway High School
WA01-2020
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Opening and closing duties
- Exceptional customer service
- Adaptive and creative
- Order taking
- Cash register operation
- Espresso machine operation
- Safe food handling
Interests
Timeline
Full-time barista
Golden Glo Coffee
09.2024 - 03.2026
Food server
Taco Bell Cantina
04.2023 - 08.2023
Greeter
Montana Club
10.2022 - 03.2023
Landscaper
Butte Country Club – Golf Course Maintenance
06.2022 - 08.2022
High School - undefined
Butte High School
High School - undefined
Homeschool
High School - undefined
Edmonds Woodway High School
Collision, Refinishing, and Street Rod degree - ASE & PPG certifications
Wyotech