Iris Bueso

• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Expedited document processing with accurate data entry and timely filing.
• Provided language translation support when necessary, enabling effective communication with a diverse clientele.
• Expedited invoice processing by accurately entering data into financial management software programs used by the organization.
• Streamlined office communication by accurately directing phone calls, emails, and mail to appropriate staff members.
• Answered customer telephone calls promptly and appropriately handled needs.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
• Maintained high-quality service by adhering to company policies and standards in all member interactions.
• Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
• Resolved customer issues through thorough dispute investigation.
• Educated customers about billing, payment processing and support policies and procedures.

• Maintained high-quality service by adhering to company policies and standards in all member interactions.
• Verified customer identification and documentation for compliant transactions.
• Assisted members with account management, including updating personal information and setting up automated payments.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Met customer call guidelines for service levels, handle time and productivity.
• Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed approximately 30 incoming calls per day from customers.

Conducted interviews to obtain clarify and verify information about individual applicants initial and continuing eligibility for all programs administered by SSA.

Developed and implemented customer service , policies and procedures.

• Assisted the public by explaining all available options for conducting business with SSA, including online services and informs claimants and or their authorized representatives about their legal rights and reporting responsibilities.