Iris Bursiaga

• Review and process Physical Auditors final audit using POINT
• Process audits with an estimated premium under $10,000
• Investigates disputes/differences in payroll & classification data as well as communicating findings to the Supervisor or Manager
• Maintains excellent agency, policyholder, interdepartmental relationships & communications.

•Process policy cancellations and rewrites, Manage incoming mail/correspondence including Indexing and routing. Review, research and respond to Bureau and NCCI inquiries. Process agent of record changes as well as endorsements. Other duties as assigned or as situation dictates.

• Marketing to multiple carriers for workers compensation coverage
• Issue policies, order loss control, scrub submissions, communicate policy changes & cancellation notices to agents
• Bind new/renewal business
• Process conditional renewal letters.

• Responsible in servicing an assigned book of business
• Handle all individual accounts from quoting to seeing everything finalized until the client is enrolled
• Update all client accounts including billing screens for accurate premiums/commissions
• Annual review & analyzation of the insurance market in price & benefit changes.

• record and maintain insurance policy and claim information in database systems and determine policy coverage while calculating claim amounts. Collaborated with team members to ensure consistency in claims processing, resulting in reduced discrepancies.