Iris Castillo
Miami
Summary
Friendly and reliable waitress with excellent customer service skills and a strong work ethic. Skilled in taking and delivering accurate orders, multitasking in fast-paced environments, and maintaining a clean, welcoming dining experience. Committed to ensuring guest satisfaction and working as a team player to support smooth restaurant operations.
Overview
6
6
years of professional experience
21
21
years of post-secondary education
1
1
Certification
Work History
Medical Assistant
Community Health Of South Florida
Miami
05.2025 - Current
- Assisted healthcare providers with patient examinations and medical procedures.
- Scheduled appointments and coordinated patient follow-ups for optimal care.
- Managed electronic health records to ensure accurate patient information.
- Collected and processed laboratory specimens for testing and analysis.
Waitress
La Carreta Restaurant
Miami
01.2023 - 12.2024
- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed customer orders efficiently using restaurant software.
- Coordinated with kitchen staff to ensure timely meal preparation and delivery.
- Delivered exceptional customer service by efficiently taking orders and ensuring timely delivery of meals.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled cash transactions accurately and managed point-of-sale system.
Sales Associate
AT&T Mobility
Miami
01.2020 - 12.2024
- Assisted customers with product inquiries and provided tailored recommendations.
- Maintained inventory levels by restocking shelves and organizing merchandise displays.
- Processed customer transactions efficiently using point-of-sale systems.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
Waitress
The Tea Room
Miami
01.2022 - 10.2022
- Provided excellent customer service in a fast-paced restaurant environment.
- Took accurate orders and communicated them effectively to the kitchen staff.
- Assisted in menu recommendations for guests to enhance their dining experience.
- Maintained cleanliness and organization of tables and dining areas throughout shifts.
- Processed payments and handled cash transactions accurately and efficiently.
Education
Certified Medical Assistant (CMA) - Medical Assistant
ITC Technicall
Miami, Fl 01.2000 - 07.2020
Skills
- Friendly and approachable attitude
- Attentive to customer needs
- Ability to handle complaints professionally
- Creating a welcoming experience
- Speaking clearly and confidently
- Explaining menu items or specials
- Relaying special requests to the kitchen accurately
- Teamwork with other staff (kitchen, bussers, hosts)
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
Florida Certified Food Handler Certificate
Timeline
Medical Assistant
Community Health Of South Florida
05.2025 - Current
Waitress
La Carreta Restaurant
01.2023 - 12.2024
Waitress
The Tea Room
01.2022 - 10.2022
Sales Associate
AT&T Mobility
01.2020 - 12.2024
Certified Medical Assistant (CMA) - Medical Assistant
ITC Technicall
01.2000 - 07.2020
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