Iris Chevez
North Lauderdale ,FL
Summary
Dynamic General Manager with a proven track record at Boca Best Drycleaners, excelling in operations management and team leadership. Expert in driving business growth and enhancing customer retention through strategic planning and exceptional interpersonal communication. Skilled in training and coaching, fostering a motivated workforce that consistently exceeds revenue targets.
Overview
28
28
years of professional experience
Work History
General Manager
Boca Best Drycleaners
01.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Store Manager
Cache Cleaners
01.2020 - 12.2022
Store Manager
One Price Drycleaners
01.2010 - 12.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Manager
DryClean USA
01.1997 - 06.2009
Education
Bilingual Secretary -
Tegucigalpa Institute
Honduras C.A.11.1987
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Customer relations
- Customer relationship management
- Client relations
- Customer retention
- Exceptional interpersonal communication
- Bilingual
Timeline
General Manager
Boca Best Drycleaners
01.2022 - Current
Store Manager
Cache Cleaners
01.2020 - 12.2022
Store Manager
One Price Drycleaners
01.2010 - 12.2020
Store Manager
DryClean USA
01.1997 - 06.2009
Bilingual Secretary -
Tegucigalpa Institute
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