Iris Cisneros
Long Beach,CA
Summary
Passionate about improving the quality of people’s lifestyles through unsurpassed care and service. Seeking to leverage my experience and studies of communication to empower customers within a people driven organization like Integra to achieve their goals. Seasoned Security Officer equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees and customers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer
Green Terminal- Long Beach
Long Beach, California
03.2022 - 02.2024
- Traffic control, Monitoring access to properties, Monitoring security surveillance, Responding to emergencies, Write reports, Assist guest
Babysitter
Long Beach, California
10.2018 - 01.2022
- Meal preparation, Transport children, Helping with homework, Playing with children, Cleaning up play areas, Changing diapers, Helping with potty training, Feeding and mealtime
Bookkeeper
BMC Landscape Tree Service (Remote)
03.2017 - 07.2018
- Assisted with various types of technical issues via phone, email, and live chat, Used remote login tools to assist employees with technical and product questions, Assisted customer in understanding products, components and systems, Delivered remote assistance for issues using screen sharing, mouse and keyboard control and other tools
Sales Associate
Oportun- Long Beach
Long Beach, California
11.2015 - 06.2016
- Assisted customers with instructional support and product troubleshooting, Supported customers with password resets and account customization, Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices, Documented issues in bug tracking system for reporting, Recorded complaints, product deficiencies, returned orders and other customer documentation in system, Met merchandise processing standards and maintained organized and accessible work area
Education
Liberal Arts AA -
El Camino Compton College Center
Skills
- Excellent Verbal & Written Communication
- Organized
- Details-Oriented
- Live chat
- Email support
- 55 wmp typing speed
- Supporting Computer software
- Problem Solving
- Interpersonal Skills
- Experience with Microsoft office, Word, Excel, and Power Point software applications
- Help Desk Support
- Customer Service Support
- Critical thinking and evaluation
- Compassionate & Empathetic
- Data Analysis
- People-Focused
- Goal Driven
- Security operations
- Report Preparation
- Physical combat trained
- First Aid Certified
- Security procedures knowledge
- Criminal law understanding
- Document Preparation
- Relationship building and management
- Background Checks
- Personal security
- Reporting skills
- Security Protocols
Certification
- CPR / AED / FIRST AID
- Blood borne Pathogens
- HIPAA
- Guard Card
- Drivers License
- Twic Card
Languages
Spanish – fluent speaker, writer, and reader
Training
- Mass Communication Process
- Interpersonal Communication
- Organizational Communication
Languages
Spanish
Native/ Bilingual
Timeline
Security Officer
Green Terminal- Long Beach
03.2022 - 02.2024
Babysitter
10.2018 - 01.2022
Bookkeeper
BMC Landscape Tree Service (Remote)
03.2017 - 07.2018
Sales Associate
Oportun- Long Beach
11.2015 - 06.2016
Liberal Arts AA -
El Camino Compton College Center
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