Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Iris Clavel

Oakland,CA
Iris Clavel

Summary

Hardworking employee enthusiastic about learning new ways to adapt in any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking open position. Offering excellent communication and good judgment.

Overview

5
years of professional experience

Work History

Amazon LastMile

Delivery Driver
04.2021 - Current

Job overview

  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Planned and adjusted optimal routes based on traffic and weather conditions.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Checked in with dispatch service and updated with current location.
  • Obtained customer signatures to complete and process paperwork.
  • Delivered employees and materials to job sites daily.
  • Answered, scheduled and responded to reservation calls at specific times and locations.
  • Kept management looped in on daily activities by updating logs with information such as mileage, gas use and special incidents.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
  • Worked directly with customers to assess damage and incompleteness of orders.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Mission Asset Fund

Assistant Manager
02.2021 - 10.2021

Job overview

  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

FedEx

Package Handler
07.2020 - 04.2021

Job overview

  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed and loaded packages into correct trucks.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Followed verbal and written instructions to properly move and ship products.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Removed debris and hazardous materials from packing area to avoid contamination.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
  • Fastened receipts, packing slips and bills of lading, to shipments leaving facility.
  • Inspected equipment and used troubleshooting approaches to keep machines operational.
  • Safely transported hazardous items using equipment avoiding accidents and mishaps.
  • Assisted ramp agents with packages during busy periods, developing new skills while boosting warehouse efficiency.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.

Bladium

Customer Service Representative
10.2018 - 01.2020

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Answered multiple calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Communicated professionally with colleagues, freelancers and clients.
  • Promptly responded to inquiries and requests from prospective customers.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Managed timely and effective replacement of damaged or missing products.
  • Trained staff on operating procedures and company services.
  • Cross-trained and provided back up for customer service managers.
  • Effective liaison between customers and internal departments.
  • Sought ways to improve processes and services provided.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Cross-trained and backed up other customer service managers.
  • Handled multiple calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Implemented and developed customer service training processes.
  • Followed up with customers about resolved issues and completed actions to maintain high standards of customer service.
  • Entered orders into computer database system.
  • Handled customers in fast-paced setting in coordination with solid team of customer service associates.
  • Effectively communicated with customers about account changes, new products or services and potential upgrades.
  • Welcomed, greeted and assisted guests in high-traffic store, generating money in a timely manner for business.
  • Recorded actions taken, issues resolved and information to effectively manage customer accounts.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Provided ongoing guest service.
  • Contacted clients to verify account information and maintain accuracy, resulting in 100% increase in client satisfaction.

CCSF

Assistant Coach
10.2018 - 10.2019

Job overview

  • Developed and implemented training drills to improve team cohesiveness and performance.
  • Promoted good sportsmanship with competing teams on- and off-field.
  • Advised head coach on discipline, performance, and other decision-making areas.
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
  • Traveled across region to observe junior athletes and identify potential team recruits.
  • Visited high school campuses to assess upcoming players and recruit top talent.
  • Supervised academic progress of student-athletes and scheduled tutoring services when needed.
  • Led team through losses and player injuries by enforcing game focus and using techinque.
  • Readied athletes for tough games by implementing coordinated regimens of practices and physical conditioning.
  • Promoted development of athletes at all levels from beginner to elite.
  • Supported and provided exceptional guidance to student-athletes through college recruiting processes.
  • Planned strategies for each match based on knowledge of opposing team and individual player strengths.
  • Enhanced player health with optimized nutritional strategies and improved life choices.
  • Engaged athletes in discussions on race strategy, mental preparedness, visualization and performance.
  • Monitored athletes during events and practice to quickly identify injuries.
  • Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans.
  • Implemented exercise programs and training strategies to bolster individual and team performance.
  • Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
  • Directed ambitious practice sessions to boost athletic abilities and teamwork.
  • Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
  • Promoted stretching, mobility work and proper form to help athletes safely build strength.
  • Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
  • Built positive and productive relationships with parents of student athletes.

Education

Carrington College
San Leandro, CA

Medical Assistant Certificate from Medical Assisting
06.2023

Gateway High School
San Francisco, CA

High School Diploma
06.2013

Skills

  • Staff Supervision
  • Customer Relationship Management
  • Customer Relations
  • Google Drive
  • Time Management
  • Operational Efficiency and Safety
  • Money Handling
  • Hiring and Training
  • Team Motivation
  • Directing Team Members
  • Customer Service and Satisfaction
  • Shift Coverage
  • Training
  • Consulting
  • Customer Service

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Delivery Driver

Amazon LastMile
04.2021 - Current

Assistant Manager

Mission Asset Fund
02.2021 - 10.2021

Package Handler

FedEx
07.2020 - 04.2021

Customer Service Representative

Bladium
10.2018 - 01.2020

Assistant Coach

CCSF
10.2018 - 10.2019

Carrington College

Medical Assistant Certificate from Medical Assisting

Gateway High School

High School Diploma

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Iris Clavel