IRIS CLOUD
Del Valle,TX
Summary
Dependable worker with knowledge of customer service, data entry, and sales. Highly organized and self-motivated in fast-paced working environment. Successfully works as part of team or individually to reach personal and business goals. Known for successfully handling escalated customer support issues. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
15
15
years of professional experience
Work History
Clerical Associate (Temp)
Neubus
01.2024 - 04.2024
- Examined documents and forms for accuracy, enforcing conformance to company rules and regulations
- Utilized computer and job-related software (Excel, NextStar & PCS2)
- Worked at a fast paced to meet deadlines
- Developed excellent organizational skills by managing confidential documents.
Premier Service Consultant (WFH)
AT&T
02.2021 - 11.2021
- Adhered to all company policies, procedures and regulations regarding telephone etiquette
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
- Maintained detailed records of customer interactions, transactions and comments for future reference
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Provided accurate information about products, prices and services
- Upsold additional products or services when applicable during phone calls.
Customer Advocate
AT&T
10.2013 - 02.2021
- Greeted customers and provided excellent customer service
- Assisted customers in selecting appropriate products for their needs
- Performed cashier duties, such as ringing up sales, processing payments and issuing refunds
- Built relationships with customers to encourage repeat business
- Handled customer complaints in a professional manner
- Maintained a clean and organized sales floor at all times
- Worked with fellow sales team members to achieve group targets
- Answered incoming telephone calls to provide store, products and services information
- Promoted special offers and discounts to encourage additional purchases.
Sales and Service Representative
Unicom Wireless
11.2008 - 10.2013
- Greeted customers upon entering the store, providing a friendly and welcoming atmosphere
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction
- Operated cash registers to process transactions quickly and accurately
- Assisted customers with finding the right product for their needs
- Helped customers find specific products, answered questions and offered product advice
- Stocked shelves with merchandise according to company standards.
Education
High School Diploma -
William B. Travis High School
Austin, TX08.2008
Skills
- Customer Service
- Customer Retention
- Sales Expertise
- Technical Support
- Computer Skills
- Attention to Detail
- Cash Handling
- Problem-Solving Skills
- Data Entry
- Typing 45 WPM
- Inventory Tracking
- Friendly & Positive Attitude
- Multitasking
- Telephone Etiquette
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Clerical Associate (Temp)
Neubus
01.2024 - 04.2024
Premier Service Consultant (WFH)
AT&T
02.2021 - 11.2021
Customer Advocate
AT&T
10.2013 - 02.2021
Sales and Service Representative
Unicom Wireless
11.2008 - 10.2013
High School Diploma -
William B. Travis High School
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