Iris Coleman
Ocean Springs,MS
Summary
12+ years in a fast paced customer-facing role where you were required to multi-task by talking to the customer and using systems simultaneously. Organized with the ability to effectively manage your time. Experience working independently and making decisions in real time. Clear, effective communication with strong interpersonal skills. Familiar with Artivia, Momentum, Five9, Tracker, (or similar tools) and phone support call center technology. Excellent work ethic and attention to detail.
Overview
6
6
years of professional experience
Work History
Business Office Collections
Parallon HCA Healthcare
Nashville, TN
07.2023 - Current
- Processed invoices, purchase orders and other related paperwork required for business operations.
- Maintained employee records, including payroll, vacation time and benefits information.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Handled confidential company information in accordance with established protocols.
- Answered phones promptly and directed calls appropriately.
- Implemented policies and procedures to ensure compliance with local regulations.
Medicare Customer Service Representative
Maximus Federal LLC
Bogalusa, LA
10.2020 - 02.2023
- Maintained accurate records of customer interactions and transactions.
- Answered incoming calls from Medicare beneficiaries, providing them with information regarding their benefits.
- Resolved customer complaints and concerns in a timely manner.
- Processed enrollments for new Medicare members according to established procedures and guidelines.
- Participated in team meetings to discuss best practices for responding to customer inquiries.
Medical Appointment Scheduler
Trackable Lead Generation
Covington, LA
02.2018 - 10.2020
- Utilized scheduling software programs to efficiently book appointments according to physician availability.
- Verified insurance eligibility prior to scheduling appointments.
- Provided administrative support such as filing, copying, faxing and scanning documents as needed.
- Managed incoming calls by transferring them to the appropriate department or taking messages when necessary.
- Entered new patient data into an electronic health record system.
Education
Some College (No Degree) - Management Certification
IAP College
Remote Skills
- Account Reconciliation
- Administrative Support
- Database Administration
- Workflow Planning
- Data Retrieval Systems
- Electronic Medical Records (EMR) Systems
- Credit and Collections
- Remote Office Availability
- Microsoft Office
- Troubleshooting
- Active Listening
- Sales Support
Timeline
Business Office Collections
Parallon HCA Healthcare
07.2023 - Current
Medicare Customer Service Representative
Maximus Federal LLC
10.2020 - 02.2023
Medical Appointment Scheduler
Trackable Lead Generation
02.2018 - 10.2020
Some College (No Degree) - Management Certification
IAP College
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