Iris Colòn - Dipini
Bronx
Summary
Dynamic professional with extensive experience as an Assistant Resident Manager at The Monterey, excelling in facilities maintenance and staff supervision. Proven track record in enhancing tenant satisfaction and streamlining operations. Bilingual in Spanish and English, adept at fostering communication and resolving conflicts effectively. Skilled in plumbing and HVAC maintenance, ensuring high standards of service delivery.
Overview
30
30
years of professional experience
Work History
Assistant Resident Manager
The Monterey
07.2024 - Current
- Oversaw upkeep of community amenities to maintain high standards for residents.
- Coordinated with maintenance team to prioritize work orders, ensuring efficient service delivery to residents.
- Supported property manager in the implementation of policy updates, ensuring adherence to federal, state, and local housing regulations.
- Collaborated with property manager to establish goals and objectives for the community, implementing strategies to achieve desired outcomes.
- Managed vendor relationships by coordinating delivery schedules, overseeing work quality, processing invoices for payment accurately and timely manner.
- Coordinated move-in/move-out logistics, decreasing unit turnover time and increasing potential rental income.
- Provided exceptional customer service by responding promptly to inquiries from current and prospective residents.
- Conducted regular inspections of common areas, identifying areas requiring attention or improvement for optimal resident experience.
- Enhanced tenant satisfaction by promptly addressing and resolving maintenance requests and concerns.
- Served as a liaison between management and on-site staff, promoting a cohesive working environment focused on achieving company goals.
- Streamlined communication between residents and property management, fostering a positive living environment.
- Conducted property move-ins, move-outs and walk-through inspections.
- Reported and documented maintenance requests and scheduled appropriate services.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Used Software to maintain resident database of personal information, repairs and lease agreements.
- Coordinated vendors such as carpet cleaners, tilers, cable suppliers, and satellite and phone service providers.
- Managed, scheduled and determined workload for Number-member property management team.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
- Communicated effectively with owners, residents, and on-site associates.
- Responded to Common Area Maintenance (CAM) inquiries.
Handyperson
Feil Organization
05.2001 - 07.2024
- Performed minor repairs such as replacing light bulbs, patching walls and repairing door hinges.
- Installed plumbing fixtures including sinks, and toilets.
- Replaced faulty wiring in electrical circuits and outlets.
- Maintained maintenance schedules and completed timely repairs.
- Maintained high levels of quality control with meticulous attention to detail in all performed tasks.
- Implemented preventive maintenance practices and upheld equipment guidelines to prevent failures
- Adhered strictly to company policies and procedures while.overseeing operations at the site.
- Prioritized urgent repair requests, minimizing downtime for clients experiencing critical issues.
- Completed complex projects within deadline, managing time efficiently between multiple tasks.
Assistant Store Manager
Rosen's Delicatessen
02.1997 - 05.2001
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
Student Liason
University of Puerto Rico
08.1995 - 04.1997
- Organized events to foster a sense of community among students, faculty, and families.
- Increased communication between staff, students, and parents by serving as a liaison to address concerns and resolve conflicts.
- Coordinated with community organizations to provide valuable resources for students and their families.
- Promoted a safe learning environment by addressing instances of bullying or harassment promptly and effectively.
- Enhanced student engagement by organizing and implementing various extracurricular activities.
- Created opportunities for cultural exchange among diverse student populations by organizing multicultural events on campus.
- Contributed to a positive school culture by serving as an approachable, empathetic resource for students facing personal or academic challenges.
- Helped students develop organizational, time management and study skills.
Education
OSHA 30 General - Occupational Health And Safety
OSHA
Professional Certificate - Green Professional
Urban Green Council
New York11.2023
Professional Certification - Multi Family Building Operator
Building Performance Institute
New York, NY07.2023
Professional Certification - 608 Universal
Enviromental Protection Agency
05.2023
Certification - NYC Certified Handyperson
Thomas Shortman Training Fund
New York, NY06.2022
Certification - NYC Certified Residential Superintendent
Thomas Shortman Training Fund
New York06.2022
Bachelor's in Humanities - Political Science
University Of Puerto Rico
San Juan, Puerto Rico06.1997
Skills
Proficientin Spanish, English and Italian
Excell
Microsoft Word
CASA
COUPA
Schedule Management
Staff Supervision
Organization and Multitasking
Plumbing Maintenance
Facilities Maintenance
Carpentry Expertise
Electrical Maintenance
HVAC Maintenace
Timeline
Assistant Resident Manager
The Monterey
07.2024 - Current
Handyperson
Feil Organization
05.2001 - 07.2024
Assistant Store Manager
Rosen's Delicatessen
02.1997 - 05.2001
Student Liason
University of Puerto Rico
08.1995 - 04.1997
OSHA 30 General - Occupational Health And Safety
OSHA
Professional Certificate - Green Professional
Urban Green Council
Professional Certification - Multi Family Building Operator
Building Performance Institute
Professional Certification - 608 Universal
Enviromental Protection Agency
Certification - NYC Certified Handyperson
Thomas Shortman Training Fund
Certification - NYC Certified Residential Superintendent
Thomas Shortman Training Fund
Bachelor's in Humanities - Political Science
University Of Puerto Rico
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