Iris Credit
Jackson ,MS
Summary
Empathetic HIV Patient Navigator possessing extensive knowledge of HIV symptoms, causes and preventive measures. Offering over 3 years of experience administering HIV tests and counseling patients. Communicative and reliable individual committed to conducting HIV awareness programs and encouraging people to adapt to safe and healthy sexual behavior with emphasis on PrEP.
Overview
22
22
years of professional experience
1
1
Certification
Work History
HIV Coordinator
Claiborne County Family Health Center
05.2024 - Current
- Coordinated HIV prevention programs, enhancing community awareness and education efforts.
- Developed and implemented outreach strategies to increase testing and treatment access.
- Collaborated with healthcare providers to streamline patient referrals and services.
- Trained staff on best practices in HIV care management and patient interactions.
- Led cross-functional teams to drive strategic initiatives and enhance operational efficiencies.
- Developed and implemented organizational policies to streamline processes and improve productivity.
- Spearheaded change management efforts, ensuring alignment with corporate objectives and stakeholder engagement.
- Oversaw budgeting processes, optimizing resource allocation to align with strategic priorities.
- Established performance metrics to assess departmental effectiveness and drive accountability within teams.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
- Streamlined project delivery mechanisms, significantly reducing time to market for new initiatives.
- Enhanced data-driven decision-making by implementing advanced analytics and reporting tools.
- Enhanced stakeholder satisfaction with timely and transparent communication strategies.
- Elevated company profile in industry by spearheading comprehensive rebranding initiative.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Launched quality assurance practices for each phase of development
HIV Core Surveillance Case Manager II
Mississippi State Department Of Health
09.2023 - 05.2024
- Coordinated comprehensive care plans for diverse client populations, ensuring alignment with health policies.
- Assessed client needs and developed tailored intervention strategies to enhance service delivery.
- Facilitated multidisciplinary team meetings to evaluate client progress and adjust care plans as necessary.
- Implemented case management software to streamline documentation and improve accuracy of client records.
- Monitored compliance with state and federal regulations, ensuring organizational adherence to quality standards.
- Trained junior staff on best practices in case management, promoting a collaborative work environment.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Analyzed data trends to identify areas for improvement in service delivery and operational efficiency.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Analyzed case outcomes to identify trends and areas for improvement, driving continuous service enhancement.
- Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
- Trained new case managers, raising team's overall competency and service delivery standards.
HIV Patient Navigator/Community Health Worker
Jackson Hinds Comprehensive Health Center
07.2020 - 09.2023
- Identify patients with needs for HIV prevention services/methods
- Educate potential patients on Prep
- Perform rapid HIV test
- Guide and mentor program participants
- Assist Patients with HIV care by testing, education, and medication assistance
- Provide additional resources for patients needs outside of clinic setting
- Organize community health events geared toward increasing the use of rapid test usage and PrEP participants
Service Coordinator/OBGYN
Jackson Hinds Comprehensive Health Center OBGYN
10.2013 - 06.2020
- Register patients, schedule appointments for clinic physicians and residents, verify insurance, scan documents
- Developed and maintained comprehensive patient records using electronic health record systems, ensuring data accuracy.
PROVIDER ENROLLMENT SPECIALIST
Affiliated Computer Services
09.2008 - 02.2012
- Assist providers via the telephone with Medicaid eligibility, claim status, credit balances, adjustments and voids and with Provider Enrollment inquiries
- Process provider enrollment applications for individuals/groups that would like to participate with the MS Medicaid Program
- Assist un-enrolled providers with enrollment application inquiries
- Utilize various computer-based applications simultaneously, to assist callers with their inquiries such as; Envision Medicaid Management Information Systems (MMIS), Omni track, Optical Imaging Technology(OIT), Reports On-Line, Division of Medicaid Internet Site and the Envision Web Portal
- Document calls in detail using the Omni track Communication Record system and follow-up on pending issues
- Provides on-the-job training for Newly Hired associates and associates from various departments
FRONT DESK MANAGER
Sleep Inn
07.2003 - 08.2008
- Reservations
- Scheduling
- Managed operations of the hotel and supervised 7 employees
- Assisted guests with concerns and complaints
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored front desk staff on customer service best practices and hotel policies.
- Resolved guest complaints promptly, enhancing overall satisfaction and loyalty.
- Coordinated with housekeeping and maintenance teams to ensure timely room readiness for guests.
- Developed training materials to improve employee onboarding and performance at the front desk.
- Led strategic initiatives to enhance the guest experience through personalized services and amenities.
Education
Community Health Worker Certification - Community Health
Texas A&M University
College Station, TX06-2025
General Studies -
Natchez High School
Natchez, MS06.1995
Skills
- Insurance Verification
- Medical Scheduling
- Management
- Microsoft Office
- Medical Terminology
- Documenting and Recording Information
- Resolving Problems
- Time Management and Organization
- Administrative and Office Support
- Client Advocacy
- Resource Utilization
- Needs Assessment
- Community liaison
- Program Evaluation
- Monitoring and evaluation
- Patient confidentiality
- Quality improvement
- Multicultural competence
- Training facilitation
- Healthcare systems
- Capacity building
- Policy advocacy
- Budget development
- Public health
- Antiretroviral therapy
- HIV program management
- HIV prevention strategies
- Voluntary counseling and testing
- Gender sensitivity
- Behavior change communication
- Harm reduction approaches
- Clinical services integration
- Emotional support
- Prevention strategies
- Health promotion
- Client advocacy
- Risk assessments
- Crisis management
- Individual counseling
- Cultural sensitivity
- Behavioral intervention
- Community outreach
- Referral services
- Referral coordination
- HIV/STD screenings
- Teamwork and collaboration
- Problem-solving
- Attention to detail
Certification
Certified by the Mississippi State Department of Health and Insti to conduct rapid HIV test in clinic setting and off site.
Education
true
Timeline
HIV Coordinator
Claiborne County Family Health Center
05.2024 - Current
HIV Core Surveillance Case Manager II
Mississippi State Department Of Health
09.2023 - 05.2024
HIV Patient Navigator/Community Health Worker
Jackson Hinds Comprehensive Health Center
07.2020 - 09.2023
Service Coordinator/OBGYN
Jackson Hinds Comprehensive Health Center OBGYN
10.2013 - 06.2020
PROVIDER ENROLLMENT SPECIALIST
Affiliated Computer Services
09.2008 - 02.2012
FRONT DESK MANAGER
Sleep Inn
07.2003 - 08.2008
General Studies -
Natchez High School
Community Health Worker Certification - Community Health
Texas A&M University