Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Timeline
StoreManager
Open To Work

Iris Cruz

Orlando,FL

Summary

Dynamic Store Manager with extensive experience at Dollar Tree Stores, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction through effective training and mentoring. Skilled in inventory management and cash control, ensuring operational efficiency and a positive shopping experience. Committed to fostering a motivated and knowledgeable staff.

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience

Work History

Store Manager

Dollar Tree Stores
11.2021 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Education

High School Diploma -

Sacred Heart
Honduras

Skills

  • Customer service

  • Problem-solving

  • Customer relations

  • Multitasking and organization

  • Store operations

  • Training and mentoring

  • Team leadership

  • Store merchandising

  • Cash management

  • Inventory management

  • Employee training

  • Operations management

Languages

Spanish
Native or Bilingual
English
Professional Working

Work Preference

Work Type

Full TimePart TimeGig Work

Location Preference

RemoteHybrid

Timeline

Store Manager

Dollar Tree Stores
11.2021 - Current

High School Diploma -

Sacred Heart

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