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Iris Cruz
RN
Fort Worth
Work Preference
Summary
Compassionate, results-driven Registered Nurse with over 12 years of multifaceted clinical experience spanning urgent care, emergency medicine, and behavioral health. Proven leadership as Team Lead RN at JPS Health Network with a track record of optimizing care delivery and team performance under pressure. Recognized with the Golden Stethoscope Award and DFW’s Top 100 Nurses (2022) for outstanding clinical excellence, collaboration, and patient satisfaction. Skilled in navigating diverse, high-acuity patient populations with a strong emphasis on evidence-based care, regulatory compliance, and culturally responsive practices. Committed to driving innovation, mentoring the next generation of nurses, and leading quality improvement initiatives that enhance healthcare outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
LEAD Registered Nurse – URGENT CARE
JPS Health Network
01.2020 - Current
- Led urgent care operations in a high-volume, fast-paced environment, coordinating clinical workflows and prioritizing patient safety.
- Participated in process improvement efforts aimed at enhancing continuity of care during shift changes, contributing to the development of communication tools and nurse-led feedback loops.
- Provided direct mentorship to 25+ interdisciplinary team members, fostering a culture of accountability and professional growth.
- Partnered with clinical educators to create onboarding pathways and a new-hire competency checklist aligned with organizational standards.
- Acted as unit liaison during operational meetings; translated frontline insights into strategic staffing and throughput initiatives.
- Delivered quality assurance through chart audits, infection control rounds, and real-time feedback to peers.
- Managed resource reallocation and clinical operations during times of surge or manager absence.
STAFF RN – URGENT CARE
JPS Health Network
01.2016 - 01.2020
- Delivered urgent clinical interventions for patients across the lifespan, utilizing independent judgment and advanced clinical reasoning.
- Coordinated patient flow in collaboration with providers and diagnostic teams to minimize length of stay and prevent bottlenecks.
- Served as a resource nurse and informal charge RN, stepping into leadership roles during peak volumes or critical shortages.
- Co-led a unit-wide compliance project focused on pain reassessment metrics, significantly improving adherence rates.
- Facilitated bedside education and discharge planning to improve continuity of care and reduce preventable revisits.
EMERGENCY DEPARTMENT RN
JPS Health Network
01.2013 - 01.2016
- Delivered life-saving care in a Level I Trauma setting for patients experiencing stroke, myocardial infarction, sepsis, and multi-system trauma.
- Supported trauma team leaders during resuscitation, intubation, and mass casualty incident drills.
- Created clinical quick-reference guides to orient new ED hires to triage protocols and trauma alerts.
- Played a key role in emergency preparedness through simulation training and team-based learning initiatives.
- Received accolades from patients and peers for calm, decisive care in high-stress situations.
PSYCHIATRIC TECHNICIAN – BEHAVIORAL HEALTH UNIT
JPS Health Network
01.2012 - 01.2013
- Provided compassionate care to patients in psychiatric crisis using de-escalation techniques and safety monitoring.
- Promoted adherence to trauma-informed care principles and collaborated with nursing staff on behavior management plans.
- Engaged family members and support systems in patient-centered treatment discussions.
Education
Bachelor of Science in Nursing -
Texas Tech University
Lubbock, TX01.2020
Associate Degree in Nursing - undefined
Tarrant County College
Fort Worth, TX01.2013
Skills
- Emergency & Urgent Care Clinical Management
- High-Acuity Stabilization & Rapid Triage
- Trauma & Critical Event Response (Level I Center)
- Interdisciplinary Team Leadership & Preceptorship
- Clinical Informatics & EPIC Superuser Functionality
- Patient-Centered Communication & Education
- Quality & Safety Improvement Methodologies
- Regulatory Compliance, Onboarding & Performance Evaluation
- Regulatory Compliance (Joint Commission, HIPAA, OSHA)
- Mental Health Crisis Management & De-escalation
- Workflow Redesign & EMR Optimization
- Change Management & Policy Implementation
- Culturally Sensitive, Inclusive Care Delivery
- Resource Allocation & Staffing Efficiency
Affiliations
- Emergency Nurses Association
- American Nurses Association
- Texas Nurses Association
Certification
- Registered Nurse – Texas (Compact State License)
- Basic Life Support (BLS) – Instructor Certified (Valid through 2026)
- Advanced Cardiovascular Life Support (ACLS) – Valid through 2026
- Pediatric Advanced Life Support (PALS) – Valid through 2026
Languages
Spanish
Native or Bilingual
Timeline
LEAD Registered Nurse – URGENT CARE
JPS Health Network
01.2020 - Current
STAFF RN – URGENT CARE
JPS Health Network
01.2016 - 01.2020
EMERGENCY DEPARTMENT RN
JPS Health Network
01.2013 - 01.2016
PSYCHIATRIC TECHNICIAN – BEHAVIORAL HEALTH UNIT
JPS Health Network
01.2012 - 01.2013
Associate Degree in Nursing - undefined
Tarrant County College
Bachelor of Science in Nursing -
Texas Tech University
Awards
Golden Stethoscope Award – JPS Health Network | 2022
Top 100 Nurses – DFW Great 100 | 2022
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