Iris Cummings
Dayton,OH
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
28
28
years of professional experience
Work History
Disabled Veteran Outreach Specialist
State Of Ohio
07.2022 - Current
- Increased community engagement by implementing targeted outreach strategies and regularly participating in relevant events.
- Networked across Butler County to build new connections and make initial contacts with prospects.
- Developed successful partnerships with local organizations for mutually beneficial collaboration and resource sharing.
- Recorded, transcribed and maintained confidential client information into Aries Database.
- Improved overall client satisfaction with timely follow-ups, diligent communication, and attentive problem-solving skills.
Unemployment Adjudicator
State Of Ohio
05.2021 - 05.2022
- Ensured accurate determinations with meticulous research and thorough investigation of disputes.
- Continuously updated personal knowledge on relevant laws, regulations, and policies affecting the adjudication process within the jurisdiction served.
- Improved claim processing times by implementing efficient workflows and prioritizing urgent cases.
- Evaluated claims by analyzing case files, conducting interviews, and reviewing relevant documentation.
Receptionist
Pure Ohio Wellness
11.2019 - 04.2021
- Confirmed appointments, communicated with clients, and updated client records.
- Adhere and educate patients of the state regulations involving dispensing medical marijuana within Ohio.
- Maintain contact with state board of pharmacy to resolve issues with OARRS profiles in a timely manner.
- Set up methods to keep reception area running smoothly.
- Responsible for updating online menus for online shopping.
- Handled cash transactions and maintained sales and payments records accurately.
Sales Support Specialist
Spectrum
08.2018 - 09.2019
- Assist outside sales reps with entering orders for new and prospective customers.
- Provide knowledge support for existing customers who require assistance with processing orders online through the company website.
- Managed over 30 incoming calls, emails and faxes per day from customers.
- Managed customer accounts, responding to inquiries and resolving customer service issues
Supervisor/Manager/Trainer
B&B Maintenance
04.2017 - 08.2018
- Provide training, support and coverage to team members from Southern Ohio and Northern Kentucky.
- Ensure that all employees are trained to complete their tasks according to OSHA regulations and company policies.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Post open positions within the job market, screen and forward prospective new workers to my direct supervisor.
Customer Service Representative
United Tele management Corp
01.2016 - 01.2017
- Assist patients in over the phone with the activation of tv and cable services while hospitalized in select hospitals in New Jersey, New York, Michigan and Pennsylvania.
Customer Service Representative
Synchrony Bank
04.2011 - 10.2015
- Assist consumer’s management of credit accounts.
- Website and technical assistance bill management web site.
- Provide first call resolution to cardholders.
- Go Above and beyond to provide excellent customer service! Key Bank- High Net Worth Private Banking Customer Service.
Food Service Specialist
US Army
01.1997 - 05.1999
- Assisted in menu development, incorporating feedback from guests and staying current on industry trends.
- Collaborated with team members to maintain a positive work environment and exceptional service standards.
- Kept surfaces, tools and equipment clean and sanitized.
- Increased kitchen staff efficiency through effective delegation of tasks and responsibilities.
- Served over 200 soldiers in a field environment.
Education
No Degree -
Sinclair Community College
Dayton, OHHigh School Diploma -
Thornton Township High School
Harvey, IL 06.1996
Skills
- Computer skills
- Excellent communication
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking Abilities
- Critical thinking
- Active listening
- Organization and time management
- Verbal communication
Timeline
Disabled Veteran Outreach Specialist
State Of Ohio
07.2022 - Current
Unemployment Adjudicator
State Of Ohio
05.2021 - 05.2022
Receptionist
Pure Ohio Wellness
11.2019 - 04.2021
Sales Support Specialist
Spectrum
08.2018 - 09.2019
Supervisor/Manager/Trainer
B&B Maintenance
04.2017 - 08.2018
Customer Service Representative
United Tele management Corp
01.2016 - 01.2017
Customer Service Representative
Synchrony Bank
04.2011 - 10.2015
Food Service Specialist
US Army
01.1997 - 05.1999
No Degree -
Sinclair Community College
High School Diploma -
Thornton Township High School
Similar Profiles
Chelsey BradyChelsey Brady
Corrections Officer at State Of OhioCorrections Officer at State Of Ohio
John BurkeJohn Burke
Correctional Officer at State Of OhioCorrectional Officer at State Of Ohio
Gary BairdGary Baird
Correctional Program Specialist at State Of OhioCorrectional Program Specialist at State Of Ohio