IRIS C. VANOVER

• Reported directly to the Officers, performing a wide range of high-level, administrative tasks for the Officers
• Worked closely with the Legal, Directors, Budget, Financial, Contract Managers for timely and precise contract execution
• Managed calendar of meetings and appointments, screening calls/correspondence, travel arrangements, completing expense reports, and composing and preparing correspondence
• Kept Officer informed of upcoming commitments and responsibilities, following up appropriately
• Assists the Officers in managing the Strategic Plan, Quality Management Plan, Joint Commission Accreditation Plan and monitoring and reporting on goals and outcomes
• Updated the department policies and procedures, department website, intranet homepage, organizational charts/graphs and department newsletters
• As the Board Liaison, I served as primary administrative manager working directly with the Officers to manage Board activities, ensuring committees, councils and community task forces met their stated goals and missions, while functioning efficiently and effectively
• Board duties included: Schedules and plans board meetings, including handling meeting logistics
• Working with the and Board Members in soliciting and reviewing proposed agenda meeting items; prepared and distributed agendas in advance of meetings
• Facilitated Board presentations, audio and video conferences
• Collected materials and prepared, distributed Board meeting books and information packets in advance of board meetings
• Kept Board Members informed of Board information and activities

• Responsible for performing complex contract functions for the Child Support Division
• Daily duties included contract drafting, executing, monitoring, database tracking, management reports, invoices, paralegal and administrative support
• Contracts included: interagency, county, training, grants, volunteer, speaker agreements, travel reimbursement and technology contracts
• Assist in writing contract procedures and offer new and innovative contract management ideas to improve the department
• Worked closely with the Child Support Contract Attorneys, Directors, Budget, Financial, Contract Managers and Interagency Liaison's for timely and precise contract execution
• Reported executed contracts that met criteria to the Legislative Budget Board on a monthly basis
• Maintained the agency contract database and contract filing system
• Performed duties which often included developing, analyzing, evaluating, reviewing, processing, ensuring applicable compliance, implementing and monitoring of contracts and grants
• Other duties as assigned consisted of the following: Contracts/Procurement Databases
• Monitor, track, collect and administer accounts payable and accounts receivable activities
• Produce and manage documents and materials for the program, including program documentation; spreadsheets; presentation materials; meeting minutes and reports; and grant applications
• Facilitate and support the activities of assigned committees and groups, scheduling meetings; preparing and distributing meeting materials; documenting the results of meetings; and supporting the various working committees
• Maintain files and documentation on program projects and assets
• Facilitate and support the various Oversight Boards for program projects and assets, including scheduling meetings; preparing and distributing meeting materials; documenting the results of meetings; and maintaining appropriate files
• Manage contracts and assist the Program Managers and Attorneys with invoice review from vendors
• Maintain and update various spreadsheets used to track program milestones, contract compliance, vendor payments, accounts payable, payroll, billing, etc
• Prepare grant applications to obtain resources to support the program
• Communicate with supervisors and stakeholders on the status of program initiatives, including project status; research status; and grant and funding applications
• Maintain the content on the program web site and intranet
• Maintain and update technology inventory log and ensure all computers, monitors, servers and other technology equipment is properly tagged
• Work with IT service provider to resolve computer issues, to include software, hardware and email issues
• Provide all other coordination and administration functions as requested
• Produce short, succinct daily reports on the current day's activities regarding all events and project status
• As needed, provide back-up administrative support service for the office including but not limited to: answering phones, opening and closing the office, maintaining and running office equipment, processing mail, preparing correspondence, maintaining filing systems or any other general office-related function

Executive Assistant to the Deputy Directors of Interagency Policy, State Relations and the Federal Relations Director (stationed in Washington, D.C.) in the Government Relations Department

• Aided the Agency Commissioner upon request
• Duties consisted of administrative and technical support
• Provided presentation materials for meetings with Legislators, Executive Staff, Advocacy Groups and Board Members
• Responsible for tracking and assigning legislation affecting and of interest to various inter-agency departments
• Coordinated with agency staff and other State agencies to update the Title XX Social Services Block Grant Intended Use Report, which affected the Title XX funding for seven state agencies

• As the Executive Assistant to the Director of Operations my responsibilities included various administrative duties frequently involving confidential matters relating to company policies and management
• Take and transcribe dictation, usually of a complex and confidential nature
• Produce memos, letters, reports and documents frequently confidential in nature
• Write and answer letters containing general information
• Make travel reservations and scheduling appointments as necessary

• Supervise fifteen call center customer service associates for attendance, customer service skills and training
• Responsible for performing annual employee evaluations and recommend promotions and/or training