Summary
Overview
Work History
Education
Skills
Timeline
Generic

Iris Dancer

Wallingford,CT

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Texas Roadhouse. Proven track record in sales management and team collaboration, successfully training staff and enhancing client satisfaction. Taking on leadership roles that require multi-tasking and meeting monthly goals. Adept at cash handling and problem-solving, consistently delivering results in high-pressure environments.

Overview

4
4
years of professional experience

Work History

Server, Togo, Expo, Trainer, Broil, and Salad

Texas Roadhouse
11.2023 - 07.2024
  • Delivered exceptional customer service in high-volume dining environment.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Training new servers, togo staff and kitchen crew in menu knowledge and customer interaction techniques.
  • Managed cash transactions accurately, ensuring compliance with company policies.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Sales Representative and Account Manager

Limitless Management Groups
07.2023 - 11.2023
  • Cultivated strong customer relationships to enhance client satisfaction and loyalty.
  • Trained junior sales staff on best practices, fostering a collaborative team environment focused on success.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Cultivated deep understanding of product features to answer questions and overcome objections.

Host, Food Runner, Togo, Expo, LSM and Salad

Texas Roadhouse
07.2020 - 10.2023
  • Managed reservation systems to streamline guest flow and reduce wait times.
  • Greeted and seated guests promptly, ensuring optimal dining experience.
  • Coordinated with kitchen and service staff to ensure timely food times.
  • Ensured compliance with health and safety regulations during food handling and delivery.
  • Processed payments for orders and provided customers with change.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Trained new hosts on customer service protocols and operational procedures.
  • Assisted in organizing special events, accommodating large parties effectively.
  • Implemented strategies to enhance guest satisfaction and repeat patronage initiatives.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Engaged in suggestive selling and other sales techniques.

Education

High School Diploma -

Mark T. Sheehan Highschool
Wallingford, CT
06-2023

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Team collaboration
  • Sales expertise
  • Sales management
  • Problem-solving
  • Flexible and adaptable
  • Multitasking

Timeline

Server, Togo, Expo, Trainer, Broil, and Salad

Texas Roadhouse
11.2023 - 07.2024

Sales Representative and Account Manager

Limitless Management Groups
07.2023 - 11.2023

Host, Food Runner, Togo, Expo, LSM and Salad

Texas Roadhouse
07.2020 - 10.2023

High School Diploma -

Mark T. Sheehan Highschool

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