Iris Demers
Austin,TX
Summary
Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
19
19
years of professional experience
Work History
Barista
Starbucks
07.2016 - Current
- Primary responsibilities include customer service, crafting food and beverages, and maintaining food safety standards
- Requires adaptability, organization, the ability to thrive under pressure, and the ability to maintain high standards of quality of service regardless of challenges
Office Specialist
Travis County
11.2023 - 01.2025
- Primary responsibilities include receptionist, registering clients into classes, scoring, and processing paperwork
- Additional duties include collecting fees, filing, maintaining accountability for files processed through the system, providing direction and information to the public, and instructing the public on procedures and regulations
- Requires a thorough understanding of complex processes and requirements within the Travis County legal system
- A high level of analysis and research is utilized daily
Chief of Staff
Ellwanger Law
03.2021 - 12.2022
- Managed all business accounts, performed bookkeeping services, and developed and monitored budgets.
- Responsible for executing and maintaining all files, paperwork, and documentation.
- Created and conducted onboarding for all new hires.
- Responsible for payroll, bonuses, partner distributions, benefits enrollment and maintenance, retirement information and maintenance.
- Maintained two offices and provided HR and administrative services for all staff, with an emphasis on executive support.
- Streamlined business functionality and efficiency by creating and implementing standardized policies, practices, and training.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.
Administrative Supervisor
City of Austin Police Department
12.2017 - 03.2021
- Responsible for the full range of supervisory and HR activities, including selection, training and development, documentation, evaluation, payroll, and counseling.
- Developed and monitored budgets for multiple units. Provided financial reports and input on a regular basis.
- Worked with sworn personnel of varying ranks to provide administrative support across multiple units.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Directly supported assigned division commander with budget, projects, and coordinating schedules.
- Worked daily to solve complex and varying problems and provide support, guidance, and oversight to administrative personnel.
- Monitored and evaluated personnel performance to complete annual reviews, assist with advancement, or address productivity concerns.
Administrative Specialist
City of Austin Aquatic Division
07.2016 - 12.2017
- Processed payroll for over 800 employees.
- Developed, implemented, and maintained a streamlined hiring process that supported the hiring of over 1,000 employees each year.
- Responsible for all aspects of the hiring process including the maintenance of records and certifications for temporary and seasonal staff.
- Hired, trained, developed and supported front office staff with a key focus on efficiency and customer service.
- Managed and maintained all records for the Aquatic Division.
- Performed daily administrative tasks for the Aquatic Division and staff. These tasks ranged from scheduling meetings to executive support to preparing reports.
Store Manager
Starbucks
12.2013 - 07.2016
- Managed all aspects of HR, administration, operations, and building maintenance in a demanding environment.
- Maintained a strong focus on company standards while fostering a positive team environment and a strong sense of community.
- Analyzed various financial reports and metrics, and adjusted to meet all expected targets and budgets.
- Recruited, hired, onboarded, trained, and scheduled staff.
- Maintained accurate timekeeping records, processed payroll, and adjusted labor expenses as needed.
- Maintained accurate inventory, created and maintained all paperwork and files for employees, customers, billing, and maintenance.
- Counseled and coached staff regarding performance, development, and customer service.
Director
Premiere Cinema
04.2008 - 01.2014
- Responsible for all aspects of operation, administration, HR, and building maintenance.
- Primary duties included scheduling staff, precise inventory control, recruitment, hiring and training of staff, development, counseling, guest service, cash handling, budgeting, and payroll.
- Coordinated events for theater, such as movie premieres, employee events, local promotions, birthday parties, and private rentals.
- Required ability to deal with variables, adapting to changing needs minute by minute in high-pressure situations with large crowds.
- Problem-solving was essential in day-to-day operations, ranging from staffing issues to technology failures.
Associate Director
Bryan Premiere Cinema
04.2006 - 04.2008
- The primary focus was the day-to-day operations of the facility.
- Tasks included high-volume cash handling, addressing guest concerns, fixing problems as needed, and providing staff support.
- Assisted the general manager with various tasks that included recruitment, hiring, scheduling, maintenance, and staff training and development.
Education
Master of Arts (MA) - Political Science
Texas State University
San Marcos, TexasBachelor of Arts (BA) - Political Science
Texas State University
San Marcos, TexasSkills
- Customer Service Expertise
- Versatile Problem-Solving Skills
- Change management
- Planning and prioritization
- Collaborative mindset
- Organizational Development
- Staff Development
- Organized Record Management
- Results orientation
Timeline
Office Specialist
Travis County
11.2023 - 01.2025
Chief of Staff
Ellwanger Law
03.2021 - 12.2022
Administrative Supervisor
City of Austin Police Department
12.2017 - 03.2021
Barista
Starbucks
07.2016 - Current
Administrative Specialist
City of Austin Aquatic Division
07.2016 - 12.2017
Store Manager
Starbucks
12.2013 - 07.2016
Director
Premiere Cinema
04.2008 - 01.2014
Associate Director
Bryan Premiere Cinema
04.2006 - 04.2008
Bachelor of Arts (BA) - Political Science
Texas State University
Master of Arts (MA) - Political Science
Texas State University
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