IRIS DIAZ
Fallbrook,CA
Summary
Client-focused licensed Realtor & Property Manager with nearly four years of experience in the Southern California market. Detail-oriented with excellent analytical and organizational skills. Highly effective at building relationships with buyers, sellers, property owners, and colleagues to help propel business activities.
Client-focused licensed Realtor & Property Manager with nearly four years of experience managing residential and commercial portfolios in Southern California. Proven success driving owner satisfaction, maximizing NOI, and converting new property management clients at a 95%+ close rate through consultative, service-driven leadership.
Overview
16
16
years of professional experience
Work History
Realtor / Commercial and Residential Property Manager
McLain Properties
01.2023 - Current
- Manage a $10M+ residential and commercial property portfolio, overseeing leasing, maintenance, inspections, budgeting, compliance, and owner relations across San Diego County.
- Maintain a 95%+ closing rate on new prospective property management clients, converting inbound and outbound leads into long-term management agreements through consultative selling and relationship-driven follow-up.
- Serve as the primary point of contact for property owners, delivering proactive communication, financial transparency, and issue resolution to drive owner satisfaction and retention.
- Utilize AppFolio for day-to-day property management operations, including rent collection, maintenance coordination, financial reporting, and owner statements.
- Leverage LeadSimple to manage property management workflows, task automation, onboarding, and internal coordination across leasing, maintenance, and accounting functions.
- Use Follow Up Boss to track leads, manage pipelines, and consistently follow up with prospective owners, contributing directly to high conversion and close rates.
- Develop and manage annual operating budgets, improving Net Operating Income (NOI) through expense controls, vendor negotiations, and strategic capital planning.
- Coordinate with maintenance teams, contractors, and vendors to execute repairs, renovations, and preventive maintenance while controlling costs, timelines, and service quality.
- Execute portfolio-level KPIs, including occupancy, rent collection, maintenance response times, and owner reporting.
- Conduct property inspections and dispatch field teams to ensure properties meet quality, safety, and regulatory standards.
- Ensure full compliance with local, state, and federal housing regulations, safety requirements, and zoning requirements.
- Perform market analysis to set competitive rental rates, increase occupancy, and reduce turnover across managed properties.
- Draft and negotiate residential and commercial lease agreements, renewals, and vendor contracts.
Realtor
WHE | Windermere Home & Estates
01.2021 - 01.2023
- Closed $5.1M in transactions.
- Guided sellers and buyers on effective marketing strategies and purchasing decisions.
- Conducted comparative market analyses (CMA) to evaluate property values.
- Assisted clients with all necessary paperwork, including purchase agreements.
- Ensured seamless communication among agents, escrow, title officers, lenders, buyers/sellers, and contractors throughout transactions.
- Organized and hosted open houses to attract potential buyers.
- Negotiated pricing and terms on behalf of clients.
- Utilized social media, mailers, and flyers to market listings and promote open houses.
- Accompanied buyers to property viewings, inspections, and final walkthroughs.
- Coordinated property showings with other real estate agents.
Box Office Manager at The Fabulous Forum
MSG | Madison Square Garden
01.2017 - 01.2019
- Oversaw event staffing, ensuring optimal scheduling for 20 employees.
- Managed and evaluated employee performance.
- Recruited and trained new staff on box office procedures and expectations.
- Built events using Event Management Tools and collaborated with promoters for presales, ticket sales, and scaling.
- Monitored event setups and reconciled ticketing platforms before event openings.
- Provided post-event reports, including scan attendance and ticket distribution summaries.
- Processed in-house ticket requests and created financial reports for settlement.
- Managed cash handling, reconciliations, and staff checkouts.
- Ensured top-notch customer service and resolved inquiries professionally.
Box Office Manager at Citizens Business Bank Arena
SMG | Citizens Business Bank Arena
01.2016 - 01.2017
- Directed scheduling and work assignments for 35 employees.
- Recruited and trained staff, emphasizing ticketing protocols and event logistics.
- Developed events using management tools and liaised with promoters to finalize ticket manifests and presales.
- Served as the main point of contact for group sales, handling discounts, exchanges, and returns.
- Processed ticket requests and created financial summaries for event settlements.
- Handled premium seating allotments and event reporting.
- Managed cash operations and end-of-shift reconciliations.
Box Office Assistant Manager at Microsoft Theater
AEG | Anschutz Entertainment Group
01.2010 - 01.2016
- Supervised 10 employees, managing schedules and event assignments.
- Built event manifests and collaborated with promoters to organize ticket sales.
- Generated settlement reports and reconciled daily box office transactions.
- Created price maps and sold maps using software like Photoshop and TixTrack.
- Maintained accurate event details on official websites and internal bulletins.
- Provided excellent customer service, handling ticketing inquiries via phone and email.
Education
High School Diploma -
Thomas Jefferson High School
Los Angeles, CA06-2004
Skills
- Client relations
- Contract negotiation
- Strong negotiation skills
- Comparative market analysis
Language and Proficiencies
Real Estate, MLS
Ticketmaster
Classic Host
Archtics
Access Manager
Event Submission/Management Tool, Outbox, Veritix
Bilingual – Read and Write in Spanish
Microsoft Office - Word, Excel, Outlook, Acrobat, Photoshop
ABIMM | Workforce |TixTrack
Additional Experience
- Using Title Company Resources, reviewed property records and ownership documents to find any issues, like debts or restrictions on the property.
- Worked with property owners and other parties to resolve problems like unpaid bills or legal claims tied to the property.
- Prepared and handled official documents for leases and property transfers.
- Managed the process of buying properties, including helping people relocate when required by law.
- Kept detailed records and created reports to update the broker and support staff.
- Oversaw small renovation projects and upgrades for properties.
- Gained strong experience in renting out and managing commercial properties.
Timeline
Realtor / Commercial and Residential Property Manager
McLain Properties
01.2023 - Current
Realtor
WHE | Windermere Home & Estates
01.2021 - 01.2023
Box Office Manager at The Fabulous Forum
MSG | Madison Square Garden
01.2017 - 01.2019
Box Office Manager at Citizens Business Bank Arena
SMG | Citizens Business Bank Arena
01.2016 - 01.2017
Box Office Assistant Manager at Microsoft Theater
AEG | Anschutz Entertainment Group
01.2010 - 01.2016
High School Diploma -
Thomas Jefferson High School