Summary
Overview
Work History
Education
Skills
Timeline
Generic

Iris Divelbess

Lincoln,NE

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Insignia Systems
01.2019 - 03.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Office Manager

Tubman Center Counseling
06.2011 - 07.2015
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Maintained computer and physical filing systems.

General Laborer

Labor Ready
04.2011 - 08.2014
  • Performed general housekeeping and cleaning tasks.
  • Produced parts and assemblies quickly and efficiently within tolerances.
  • Loaded, unloaded and moved material to and from storage and production areas.

Crew Member

Burger King
02.2009 - 08.2011
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Education

High School Diploma -

Boyer Valley Community Schools
1102 Iowa Ave, Dunlap, IA
05.1992

Skills

  • Customer Relations
  • Information Protection
  • Mail Handling
  • Organizational Skills
  • File and Data Retrieval Systems
  • Workflow Optimization

Timeline

Customer Service Representative

Insignia Systems
01.2019 - 03.2021

Office Manager

Tubman Center Counseling
06.2011 - 07.2015

General Laborer

Labor Ready
04.2011 - 08.2014

Crew Member

Burger King
02.2009 - 08.2011

High School Diploma -

Boyer Valley Community Schools

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Iris Divelbess